Senior Claims Service Consultant

MOTOR CLAIMS & SENIOR CLAIMS SERVICE CONSULTANT (THIRD PARTY SETTLEMENTS) – CUSTOMER & OPERATIONS – NSW, QLD, VIC, SA

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

• Multiple positions available.
• 4-6 weeks of remote training.
• Hybrid working environment.
• Ability to work a rotating roster

About the role

• Managing a portfolio of motor claims including third party repairs/ demands in a timely and cost-effective manner
• Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
• Managing a high call volume of calls
• Ensure and Maintain knowledge of current legislation and how impacts claims management.
• Ability to make liability decisions on all claims  in line with the Australian Road Rules.
• Continuous communication with internal and external stakeholders to report on the claim progress, developments, and potential strategic opportunities to avoid escalations.
• Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
• Active communication and negotiation with other Insurers and parties, with a view to achieving the best possible outcome for all stakeholders involved.
• Adherence to Allianz Claims Management Processes, GICOP and all standards to minimise leakage and increased cost of claim
• Build and maintain positive working relationships within the team

About you

• Minimum of two-years Insurance experience is mandatory.
• Sound knowledge of the Australian Road Rules
• Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

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