Senior Claims Officer
5 days ago
Senior Claims Officer - Large and Complex
Please see more information about QBE careers here Careers
Open to any QBE Office nationally
Permanent, full time role
The opportunity
Join our team as an experienced Senior Claims Officer – Large & Complex. Handle large and complex commercial claims. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry.
This role specialises in Commercial claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.
Your new role
Provide outstanding customer service via verbal, written and in-person interactions
End to end management of complex and large loss commercial claims with support from your leaders
Build and maintain strong relationships with both internal and external stakeholders
Work in a fast-paced and dynamic work environment
About you
Preferred experience in handling large value property claims
ISR experience will be highly regarded
Customer focused with a genuine care for people and ideally experience working with brokers
Possess resilience and the ability to remain composed under pressure
Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy
Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021
Apply now
APPLY NOW and let's make it happen
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound JudgmentApplication Close Date: 11/10/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
-
Senior Claims Manager
5 days ago
Adelaide, South Australia Avant Mutual Full time $120,000 - $180,000 per yearAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.An opportunity is available for a Senior Claims Manager to join our Adelaide team for a full-time, permanent role. The role will report directly to the Claims Team Manager. This role is perfect for a practising...
-
Senior Claims Consultant
5 days ago
Adelaide, South Australia SA Health - SA Ambulance Service Full time $98,000 - $104,165 per yearSalary: ASO6 / $98, $104,165.00 p.a.Full Time / Term Contract (Up to 6 Months)5063 / EASTWOODAbout Us:SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency...
-
Claims Officer
5 days ago
Adelaide, South Australia QBE Full time $60,000 - $100,000 per yearFull-time hoursHybrid workingLocation: Adelaide, SA12-month fixed term contractThe opportunityAt QBE it's not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an exciting opportunity to join an established team looking after motor claims...
-
Claims Officer
5 days ago
Adelaide, South Australia Jobs via eFinancialCareers Full time $60,000 - $90,000 per yearPrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers hereCareersFull-time hoursHybrid workingLocation: Adelaide, SA12-month fixed term contractThe opportunityAt QBE it's not just what we do, but how we do it - we are a diverse team of insurance professionals with a focus on service excellence for our valued...
-
Claims Officer
1 week ago
Adelaide, South Australia QBE Insurance Group Full time $40,000 - $80,000 per yearPrimary DetailsTime Type: Full timeWorker Type: Employee Please see more information about QBE careers here CareersType: Permanent, full-time positionHybrid role, Happy to talk flexible working Location: Adelaide, Melbourne, Newcastle, or Parramatta The opportunityAt QBE it's not just what we do, but how we do it – we are a diverse team of insurance...
-
Claims Officer
3 days ago
Adelaide, South Australia Jobs Statewide Full time $60,000 - $80,000 per yearAre you an administration professional with a great eye for detail who enjoys working with numbers?We are looking for an enthusiastic team player to join our organisation and help us make a difference in people's lives through employment.Your Responsibilities:Administer and process outcome claim paymentsBuild and maintain effective relationships with...
-
Senior Claims Service Consultant
1 day ago
Adelaide, South Australia Allianz Insurance Full time $104,000 - $130,878 per yearMOTOR CLAIMS & SENIOR CLAIMS SERVICE CONSULTANT (THIRD PARTY SETTLEMENTS) – CUSTOMER & OPERATIONS – NSW, QLD, VIC, SAAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire...
-
Claims Consultant
3 days ago
Adelaide, South Australia Marsh Full time $90,000 - $120,000 per yearWe are seeking a talented individual to join ourEchelonClaimsteam atMarsh. This role will be based in ourAdelaideoffice. This is a hybrid role that has a requirement of working at least three days a week in the office.The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, while...
-
Claims Consultant
3 days ago
Adelaide, South Australia Marsh McLennan Full time $60,000 - $90,000 per yearWe are seeking a talented individual to join our Echelon Claims team at Marsh. This role will be based in our Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, while...
-
Claims Administrator
5 days ago
Adelaide, South Australia Marsh Full time $104,000 - $130,878 per yearWe are seeking a talented individual to join ourEchelonteam atJLT(a company of Marsh). This role will be based in theAdelaide - Fromeoffice. This is a hybrid role that has a requirement of working at least three days a week in the office.Echelon Australia Pty Ltd (Echelon) is a subsidiary of Jardine Lloyd Thompson Australia Pty Ltd (JLT). Throughout...