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Senior Passenger Assistant

2 weeks ago

East Perth, Western Australia Public Transport Authority Full time $77,400 per year

Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the Southwest and Esperance in the Southeast.

About the role

We're looking for someone who's great with people, calm under pressure, and confident juggling a variety of tasks — from delivering quality customer service and handling cash, to thinking on their feet when challenges come up. As a Senior Passenger Assistant, you'll be the friendly face passengers count on for information, support, and a smooth, safe journey. Whether it's selling tickets or just making someone's trip a little easier, you'll be at the centre of the onboard experience.

You'll also take the lead by supervising Passenger Assistants, teaming up with Railcar Drivers to keep everything running smoothly, and stepping in when emergencies or unexpected situations arise — no two days are ever the same, and you'll play a big part in keeping things on track. You will also need to be flexible to work outside normal business hours, weekends, and public holidays.

If you've got experience in transport, hospitality, or a similar customer-facing role — and you genuinely enjoy helping people — we'd love to hear from you

About You

To excel in this role, you should possess:

  • Considerable understanding of contemporary customer service techniques and their application within a rail hospitality environment, including cash handling and stock management.

  • Well developed relationship management skills, including the ability to develop a rapport with external stakeholder and resolve customer complaint.

  • Sound planning and organisation skills, including the ability to work both autonomously and in a team environment.

  • Sound ability to prioritise task and cope with completing demands.

  • Proficient numerical skills, including the ability to undertake basic manual calculations.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

You can expect.

  • 5 weeks of annual leave to relax and recharge

  • Opportunities to grow through personal development and career pathways

  • Free 24/7 access to our onsite gym, plus a range of health and wellbeing programs

  • A friendly and supportive team environment

  • Opportunity to join our Social Club for year-round perks, savings and fun

Salary: REA Level 6, Wages $1,495.08 per week plus allowances, aggregation (pro rata) and 11.5% superannuation

This is a permanent part-time (72 hours per fortnight) opportunity within Transwa, available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

*To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Mark Maginty, Train Services Supervisor for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email [email protected]

How to Apply

Applicants must apply online, using the 'Apply' button, this will take you to the WA Jobs board, where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36004 in the web search box.

Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

Closing Date: 5pm (WST) on Monday, 23 June 2025