Airport Passenger Service Representative

3 days ago

Perth, Western Australia beBeeService Full time $55,000 - $77,000

Role Overview

  • We are seeking a skilled and motivated Service Delivery Agent to join our team.

The ideal candidate will have excellent customer service skills, be able to work effectively in a fast-paced environment and have a strong commitment to safety and compliance.

About the Role:

Key Responsibilities:
  • Customer Service:
    • Deliver high standards of customer service for all client airlines ensuring all customer service requirements are met in a timely and professional manner.
  • Passenger Check-In:
    • Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
  • Documentation and Reporting:
    • Ensure necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assisting Passengers:
    • Assist passengers during disrupted or delayed services and those requiring special assistance such as wheelchair assistance.
  • Safety and Compliance:
    • Evaluate compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
Requirements:
  • Dnata Values:
    • Commitment to dnata values and operating procedures.
  • Customer Service Experience:
    • Desirable experience in customer service oriented role.
  • Teamwork:
    • Ability to work within a team sharing information and providing support to ensure there is a coordinated approach to customer requirements during aircraft operation.
  • Communication:
    • Ability to effectively communicate with people from various backgrounds.
  • Motivation and Flexibility:
    • Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week.

Please note employment with Airport Services Pty. Limited is conditional upon satisfactory security clearance (ASIC) and pre-employment medical/drug & alcohol test.

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