Passenger Service Agent

3 weeks ago

Perth, Western Australia Menzies Aviation Full time
Overview

Add expected salary to your profile for insights

We have an exciting opportunity for a Part Time (between 19 - 38 hours per week depending on flight schedules) versatile and talented to join the Menzies Aviation Team based at the Perth Airport.

Our passenger service team are responsible for providing exceptional customer service whilst ensuring the smooth handling of passengers from checking in, boarding, disembarkation and baggage collection. Passenger Service Agents are also responsible for providing assistance to passengers with special needs. Passenger Service Agents must ensure they are highly polished and have the ability to adapt to different tasks throughout their shift.

Who we are

People. Passion. Pride – the focus for our teams since 1833. Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 34 countries and 200 locations. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

What you'll be doing
  • Providing exceptional customer service
  • Process passenger check in
  • Validate passport and documents
  • Ensure compliance with safety & security requirements
  • Use multi airline check in systems
  • Boarding gate duties, including announcements
  • Assisting special needs guests
  • Participate in training activities and conduct on the job training
What we need from you
  • Must be reliable and motivated to work
  • Motivation and flexibility to work on a 7-day rotational shift roster as per flight schedules. This role will require shift work i.e., night shift, weekends & public holidays, and split shifts.
  • Ability to work within a fast paced environment and ability to meet critical deadlines
  • Ability to work as part of a team and autonomously
  • Applicants with experience in providing outstanding Customer Service
  • Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment
What's in It for you
  • A growing global company with ongoing career opportunities
  • Airport location
  • LifeWorks Employee Assistance Program which has exclusive brand offers/discounts
  • FREE ASIC
  • FREE Uniform
  • Work with international airlines
  • Fully paid induction and Trainer
  • Retail discounts at Duty Free
Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. We believe everyone should feel valued and have the opportunity to reach their full potential.

Next steps

If you are excited by this career opportunity, click apply below to get started


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