Senior Analyst, Control Excellence

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers' needs.

In Business Banking our ambition is to be the #1 Business Bank. We offer a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million small and medium businesses; regional and agribusinesses; and mid-to-large corporates. We serve customers through branch, digital/phone channels, and relationship managers.

See yourself in our team

The Business Banking Chief Controls Office (CCO) focuses on driving simpler and better risk and regulatory outcomes through the provision of transparency, consistency and insight to our Business Banking divisions.

The Controls Excellence team is a function designed to leverage better technology to mitigate risk in our business. The team drive a coordinated program of work to uplift automated system controls, design and implement controls using analytics and AI, and undertake controls assessment and monitoring on common controls across the business, while continually identifying and acting on opportunities to improve the risk environment.

Do work that matters

In this fast-paced and transformative role, you will support the Product Owner and the Controls Excellence team in the design, delivery, and continuous improvement of Automated & Analytical controls within the 3LoA framework for Business Banking.

Your team adds value through activities that:

• leverage data analytics and AI to help build, enhance, and embed controls that reduce residual risk, ensure compliance, and support business objectives. Your work will directly contribute to strengthening the organisation's risk and control environment
• collaborate with a wide variety of stakeholders across the business—including product and distribution, analytics and data science, risk and compliance, technology, and business leaders—to ensure controls are effective, scalable, and aligned with the 3LoA model.

We're interested in hearing from people who will aspire to

• Assist the Product Owner with the identification, prioritisation, and onboarding of new automated assurance tests into the Group's 3LoA engine, ensuring alignment with 3LoA principles and business needs.
• Gather and refine requirements from stakeholders, translating control objectives and data requirements into fit-for-purpose automated assurance test designs.
• Support the design, development, and documentation of new automated assurance tests using analytics and AI, working closely with business, data, L2 and L3 stakeholders and seek approvals
• Support the building and optimisation of 3LoA processes to validate, investigate, and remediate exceptions, ensuring they are simple, scalable, and sustainable.
• Coordinate the delivery of specific initiatives within the broader 3LoA programme, supporting the management of timelines, dependencies, and stakeholder expectations
• Identify and recommend opportunities to simplify and automate existing manual controls, supporting the shift towards continuous, data-driven assurance.
• Facilitate walkthroughs and workshops with stakeholders to ensure shared understanding and buy-in for automated assurance solutions.
• Monitor control performance, gather feedback, and drive continuous improvement in line with 3LoA objectives.

Other qualities you may possess include

• Working knowledge of risk and controls
• Experience supporting Product Owners or working in Agile/Scrum environments is highly regarded
• Ability in gathering, process mapping, or business analysis tools.
• Experience working with a large number of stakeholders, and are able to translate complex problems and requirements into simple yet effective business language
• Ability to understand a wide-variety of business functions, products and processes quickly
• Demonstrable problem solving techniques to determine improvement opportunities
• Ability to schedule and meet challenging deadlines in fast-paced environment
• Highly adaptable, intellectually curious and passion for making things simpler and better
• Knowledge of Business Banking products and processes preferred

Working with us means

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including BankWest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

**Apply Now to live your best life, by doing your best work with us **

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 13/10/2025