Customer Service and Animal Care Officer

Working at AlburyCity is not just a job, you are connected to something much bigger.
Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.

The Position
The role is responsible for assisting to deliver operations at the Albury Animal Care Centre including administration, animal care, education and high level of customer service. This role includes the manual handling of both companion animals and livestock.

• Working 38 hours per week with a fortnightly RDO
• Be a part of our Animal Care Centre
• Come and work for an engaging and dynamic team

• Class C (standard) Driver's Licence (compulsory to have and maintain)
• Demonstrated high level of experience in handling and working with companion animals
• Ability to hold and maintain the appropriate approval to possess, store and administer pentobarbital (Lethabarb) for the euthanasia of animals, including.
  • Correct storage
  • Accurate record keeping and document management
  • Knowledge of euthanasia techniques
  • Understanding safety precautions
  • Adherence to ethical guidelines
  • Knowledge of relevant legislation governing the use of euthanasia in NSW
  • Effective communication
• Ability to assist with animal Euthanasia
• Authorised Implanter Accreditation or ability to obtain
• Ability to work weekends in accordance with rostering arrangements
• Certificate II in Animal Studies/Equivalent experience or ability to obtain

• Deliver a high level of customer service consistent with AlburyCity's guiding principles. Ensuring a positive customer service outcome.
• Provide animal management incorporating quality animal care and enrichment, transport, Implantation of microchips, euthanasia, animal suitability assessments and rehoming.
• Administer pentobarbital (Lethabarb)to euthanize animals in accordance with AlburyCity procedures.
• Reunite animals with their owners as quickly as possible.
• Assist to develop, implement and deliver a range of community education programs.
• Detailed knowledge of relevant legislation, standard procedures and Council policies for all Councils being serviced by the Albury Animal Care Centre (NSW/VIC)

Hours
Based on 38 hours per week, working 38 hours across a 7-day spread (5 weeks annual Leave), with actual days and times being worked in accordance with the facility roster. Hours worked on weekends will attract the appropriate loadings.

Benefits
Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria's best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.

Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.

We also recognise and value your priorities beyond work. It's important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone's responsibility.

This role closes on the 08 June 2025 The role may close earlier for the right applicant. Should you require any further information for this role please email Andrew Hill on *********** or call on ***.