Hearing and Service Support Officer

Work Type: Various

Salary: $79,122 - $96,073

Grade: VPS 3

Occupation: Community services

Location: Melbourne - Southern suburbs

Reference: VG/C00812C00813

Fabulous opportunity to join the team at the VCAT community based venue in Frankston

Multiple roles available; fixed term and ongoing

If you feel passionate about service excellence in the community, this role is for you

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Hearing and Service Support Officeris a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, providing high quality administrative support through end-to-end processing of applications.

Reporting to the Community Based Venue Manager,you will work as part of a small, dedicated team, providing customer service to VCAT users and support to VCAT Members in preparation for and during hearings.

The role will be primarily located onsite at the VCAT Frankston Community Based Venue but may be required to work fromany VCAT location, including regional venues and/or CBD locations, as needed.

This is a full-time, on-site based role.

The successful candidate will be required to undertake related induction and first aid officer training as part of their role.

There is one fixed term role and one ongoing role available.

About You

The ideal candidate will need to be a highly flexible and organised team player. You will have well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders.

You will also be passionate about customer service and contributing your broad experience to help VCAT identify improvements to our processes and procedures and to help shape the future of our Community Based Venues.

How to apply

Click the 'Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.

Applications close Sunday 24 August 2025 at 11.59pm

Posted

12 August 2025