Casual Customer Service Officer

5 days ago

Melbourne, Victoria, Australia Hearing Australia Full time
Casual Customer Service Officer – Moonee Ponds

Location: Moonee Ponds, Victoria

Role: Casual Customer Service Officer

About Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it. We are an Equal Opportunity Employer and embrace diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Your opportunity

As a Casual Customer Service Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also enjoy helping children and adults who need us. Here's how you'll do it:

  • You'll greet clients, attend to all counter and telephone enquiries
  • You'll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports
  • You'll liaise extensively with clients comprising children and adults, including those with complex needs and backgrounds (multicultural & Aboriginal and Torres Strait Islander)
  • You'll perform minor hearing aid repairs and troubleshooting
  • You'll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
What you'll bring

We believe the successful candidate will thrive in a client-centred environment with exceptional and friendly service, while managing complex medical administration. You'll bring:

  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
  • Intermediate/advanced computer literacy and some exposure or working knowledge of mobile technology (Apple and/or Android)
  • A desire to work within an organisation that contributes to the greater good and provides rewarding work, making a difference to the lives of clients and their families
Why Hearing Australia?

Our people describe three things that set us and their careers apart: how we do our work, who we work with, and where we're going next. We're committed to learning and improving what we do and building an organisation where everyone can thrive.

What does that mean for you?

Your daily work helps children and adults who need us. You'll hear directly from team members about why they choose Hearing Australia.

Benefits
  • Attractive salary package including a generous 15.4% superannuation
  • Employee benefits (salary sacrifice superannuation, private health cover discounts, well-being programs, retailer discounts)
Requirements

Successful candidates may be required to complete a Police Check (paid), hold a current driver's licence, and have rights to work in Australia.

EEO: Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are committed to a barrier-free recruitment process and work environment. If you require accommodations, please let us know so we can support your participation in the recruitment experience.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Wellness and Fitness Services; Hospitals and Health Care


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