Customer Service Officer

3 weeks ago

Melbourne, Victoria, Australia Hearing Australia Full time
Overview

Customer Service Officer - East Metro Melbourne at Hearing Australia. Casual, ongoing role. Approximately 2-3 days per week, varies to meet business needs. Hours are 8:30am-5:30pm with a 40-minute lunch break. Working locations include Croydon, Forest Hill, Knox, Glen Waverley, Doncaster and Greensborough Hearing Centres.

Responsibilities
  • Greet clients and attend to all counter and telephone enquiries.
  • Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports.
  • Liaise extensively with clients comprising children and adults, including those with complex needs and from multicultural, Aboriginal and Torres Strait Islander backgrounds.
  • Perform minor hearing aid repairs and troubleshooting.
  • Assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.
What You'll Bring
  • Proactive problem solver with a desire to take ownership of your work.
  • Intermediate/advanced computer literacy and exposure to mobile technology (Apple and/or Android).
  • A desire to work in an organization that contributes to the greater good and makes a difference in clients\' lives.
Why Hearing Australia

You will be part of a trusted leader in hearing health, committed to empowering people across Australia with accessible hearing care.

Benefits
  • Salary package includes a generous 15.4% superannuation.
  • Attractive employee benefits (salary packaging, private health cover discounts, well-being programs, and more).
Requirements & Diversity
  • Willingness to undergo a Police Check (paid by Hearing Australia).
  • Current driver's licence and right to work in Australia.
  • Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from diverse cultures who are bilingual to apply.
  • We are committed to a barrier-free recruitment process and work environment; accommodations are available upon request.

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