Front Desk Medical Coordinator

4 days ago

Geelong, Victoria, Australia beBeeCoordinate Full time $55,000 - $70,000

**About the Role**

We are seeking a motivated and organised Front Desk Medical Coordinator to join our team in Geelong. As the face of our organisation, you will be delivering exceptional customer service to patients, referrers, and the community.

Main Responsibilities:

  • Answering Calls: Be the friendly and professional voice that patients and referrers hear.
  • Scheduling: Utilise our state-of-the-art RIS system - Visage to manage appointments efficiently.
  • Maximising Efficiency: Keep things running smoothly by effectively managing patient flow.
  • Referrals: Action patient referrals from multi-disciplinary teams in a timely manner.
  • Prepping Patients: Provide clear communication to patients regarding preparation, costing estimates, and other requirements.

About You:

  • Customer Focus: Previous experience in a customer-facing role is highly valued.
  • Willingness to Learn: A willingness to dive into medical imaging terminology is essential.
  • Tech Savvy: Advanced computer and keyboard skills are mandatory.
  • Service Excellence: Deliver exceptional customer service every time.
  • People Skills: Demonstrate care, compassion, and empathy towards our patients.
  • Problem-Solving: Optimise appointment slots with your analytical skills.
  • Time Management: Stay organised and meet team Key Performance Indicators (KPIs).
  • Positive Attitude: Possess a 'can-do' attitude that builds rapport with patients, staff, and professionals easily.

What We Offer:

  • Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
  • Work-Life Balance: Enjoy living and working on the beautiful Geelong coast.
  • Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
  • Expert Team: Learn from an experienced team willing to share their knowledge.
  • Full Uniform Provided: Look professional with our provided uniforms.
  • Recognition Programs: Enjoy staff recognition programs and awards.
  • Corporate Benefits: Take advantage of being part of a leading Australasian radiology provider.
  • Fitness Passport: Access over 1000+ fitness locations nationwide.
  • Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel, and healthcare for you and your family.
  • Career Development: Explore fantastic opportunities to further your career.

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