Mining Account Manager

8 hours ago

Mackay, Queensland, Australia Alfabs Full time $80,000 - $120,000 per year

Alfabs Group is a long-established, ASX-listed provider of turnkey solutions for complex, high-profile projects across the Infrastructure, Mining, Ports & Construction sectors.

Alfabs Mining is a leading provider of mining solutions, known for exceptional service, quality products, and a safety-first culture. As part of our Strategic Growth Plan and Queensland expansion, we're seeking a highly skilled and motivated Mining Account Manager – QLD to help grow our footprint and deepen relationships across key Queensland mining regions.

Position Overview

You will own and grow a portfolio of client accounts for Alfabs Mining with a specific focus on building our Queensland presence. The role blends relationship management with new business development, ensuring best-in-class service while expanding market share. Success looks like a healthy pipeline, satisfied clients, and consistent delivery against revenue targets.

Key Responsibilities

  • Lead customer service and account management for allocated clients; act as primary point of contact to resolve issues and escalate promptly when needed.
  • Drive Queensland market growth: open doors, build networks, develop local partnerships, and convert new opportunities aligned to our QLD expansion roadmap.
  • Develop and maintain trusted advisor relationships with client stakeholders and executive sponsors.
  • Collaborate with internal teams (Customer Service, Product, Operations) to deliver "Quality on Time" outcomes.
  • Prepare accurate forecasts, pipeline and projection reports; track key metrics (quarterly results, annual forecasts) and recommend course-corrections.
  • Maintain strong product knowledge across the hire fleet and technical specs, matching client needs to the right solutions.
  • Provide commercial support on proposals, variations, claims and contract amendments.
  • Champion Alfabs' safety, quality and continuous-improvement standards in every client interaction.

Skills & Experience

  • Relevant tertiary qualifications in Business Administration, Sales or related field; current driver's licence.
  • Experience in the underground mining industry (or similar) is desirable.
  • Proven success in account management / customer service with a track record of winning and growing accounts.
  • Strength in communication, negotiation, analysis and problem-solving; commercially pragmatic and solutions-focused.
  • Proficiency with CRM software and MS Office.
  • Deep understanding of the coal mining industry and related equipment is highly regarded.
  • Ability to manage multiple accounts while maintaining sharp attention to detail.
  • Comfortable with regular travel to client sites and operations across QLD.

Why Alfabs Mining?

  • Competitive salary and benefits package.
  • Direct impact on a growth market as part of an ASX-listed group.
  • A supportive, innovative and high-performance culture committed to safety, quality and operational excellence.
  • Career development with exposure to major clients and projects.

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