Desktop Support Engineer

A well-known MSP is hiring their next Engineer for a highly technical Desktop Support team. This is a unique opportunity to work across Service Desk, Desktop Support and Field Services, including planned client site visits, phone-based support and face-to-face troubleshooting.

Australian citizenship and a current NSW driver's licence with access to a car are required.

What you'll do:

• Provide technical support to end users both remotely and onsite.
• Troubleshoot hardware, software and device issues across desktops, laptops and mobile devices.
• Manage devices using endpoint management platforms such as SCCM or Intune.
• Diagnose hardware faults and coordinate repairs with vendors to minimise business disruption.
• Deploy new equipment tailored to site-specific requirements.
• Provide advanced support for audio/video conferencing systems.
• Resolve incidents efficiently via phone, remote tools or in-person TechBar engagements.
• Build relationships with key stakeholders while acting as a trusted IT advisor.
• Maintain accurate asset records and manage spare stock levels to ensure business continuity.
• Collaborate with internal teams, customer IT stakeholders and external vendors to maintain smooth service delivery.

What you bring:

• Proven experience supporting end-user devices both remotely and onsite.
• Hands-on troubleshooting experience with Windows operating systems, M365 products, networking technologies and audio/video conferencing systems.
• Knowledge of asset tagging and management procedures using ServiceNow or equivalent tools.
• Excellent interpersonal skills, able to collaborate with colleagues from diverse backgrounds and mentor others through knowledge sharing.
• Relevant certifications such as ITIL V4 Foundation (required) and MCP (preferred).
• Eligibility for Australian Government Baseline Security Clearance (organisation supports clearance process).
• Minimum 2 years' experience in IT Support roles for end-user devices, both remote and onsite.
• Deep understanding of support best practices including root cause analysis; willingness to go above and beyond for customers.
• Ability to manage multiple tasks in busy environments; flexibility under pressure during emergencies.
• Experience with Windows OS (desktop/server), M365 suite (including AV management) and physical hardware installation/repair/maintenance.
• Experience using ServiceNow for incident/ticket logging and asset management; experience with Microsoft Intune or similar MDM platforms.
• Valid driver's licence with own vehicle and insurance for travel between sites.
• Excellent written and verbal communication; able to liaise effectively across technical and non-technical audiences.
• Tertiary qualifications in Information Technology or Computer Science are desirable.

What sets this company apart:

• Commitment to delivering real outcomes for clients through cutting-edge technology.
• Supportive environment fostering employee growth and development at every career stage.
• Customer-centric culture focused on positive results beyond technology alone.
• Collaborative environment where talented people work together using best tools.
• Culture of courage, integrity, and willingness to embrace change.
• Flexible working arrangements designed around individual needs.
• Generous training opportunities and support for continuous learning.
• Inclusive culture celebrating diversity and empowering employees to improve processes.
• Values teamwork, dependability, compassion, honesty, loyalty, and sensitivity toward others.
• Opportunity to build meaningful connections within a knowledgeable and supportive network.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Sam Jamshed on for a confidential discussion.