Telematics Device Resilience Engineer

Who we are

Directed Technologies is an award-winning connected vehicle technologies provider with a portfolio of next generation telematics programs, multimedia audio visual navigation systems, automotive approved accessories and cutting-edge analytics platforms. Our engineering solutions extend to incorporate next-generation vehicle and fleet analytics services, including predictive/dynamic maintenance, video analytics, Business Intelligence insights and IoT based asset tracking. We create solutions that promote safety, security, efficiency, quality, proactive insights and ultimately, can save lives.

With a customer network of 20+ vehicle manufacturers and the biggest fleets across Australia, New Zealand, Asia and South Africa; if you're seeking to join a company that is a market leader, offers opportunities for growth and a focus on your development and success, now is the time to join Directed.

About the role

The primary objective of the Telematics Device Resilience Engineer is to identify, investigate, and resolve complex technical issues across Directed's telematics devices and cloud platform, ensuring robust system performance, accuracy of telemetry data and rapid support response for customers. Acting as a bridge between firmware engineering and operational support, this Level 2 engineering role leads root cause analysis, failure triage, and on-bench validation, contributing directly to system robustness and continuous improvement. The engineer ensures that device-related issues are not only addressed swiftly but also inform better design, firmware, and operational practices over time.

Meet your new team

Our Hardware Engineering Team plays a pivotal role in designing and developing advanced hardware systems that meet stringent automotive manufacturer requirements. The team is committed to delivering high-quality, reliable, and high-performance solutions that integrate seamlessly into complex vehicle platforms. Internally, they foster a culture of innovation, precision, and cross-functional collaboration to ensure effective system integration. Externally, they work closely with OEM partners, suppliers, and regulatory bodies to align product designs with market demands and industry standards. This collaborative approach reinforces Directed Technologies' reputation for engineering excellence and reliable, future-ready hardware solutions.

How you will make an impact

This role is critical to maintaining and improving the reliability and accuracy of telemetry data, device and system resilience, and delivering a responsive, high-quality support of customer-facing incidents. This role will see you manage:

• Device Resilience & Fault Tolerance: Championing the design and continuous improvement of telematics device performance in the field, with a focus on robustness in varying electrical, thermal, and environmental conditions.
• Failure Mode Analysis & Debugging: Diagnosing and reproducing complex bugs and field failures through data log analysis, bench simulations, and cross-functional collaboration.
• End-to-End System Monitoring: Collaborating with firmware and DevOps teams to track health, detect anomalies, and prevent downtime using data dashboards and fleet-wide insights.
• Customer advocacy through reliability: Ensuring customer-facing reliability through proactive detection, root cause resolution, and field validation of firmware and hardware fixes.
• Support enablement: Building the organisation's resilience capabilities by sharing investigations, training Level 1 Operations support staff on diagnostics workflows and tools.
• Testing: Test device functionality across a wide range of vehicles and usage scenarios including troubleshooting integration issues during product development and testing phases.

The successful candidate

Our ideal candidate for the Telematics Device Resilience Engineer role will confidently demonstrate:

• 10+ years' experience in a similar role working within telematics and automotive electronic systems.
• Experience investigating and resolving complex field issues involving hardware, firmware and system integration.
• Having worked closely with cross-functional teams including hardware engineers, software engineers and customer service professionals.
• Proficiency in analysing CAN bus, TCP/IP data, GNSS logs and using AT commands.
• Using tools for data analysis and basic scripting (e.g. SQL and Python).
• Familiarity with ticket systems, diagnostic workflows and bench testing environments.

Perks & Benefits

Why Directed? You'll be part of a company that puts your personal and professional growth, wellbeing, and success first. We are a diverse and inclusive team dedicated to helping one another achieve our goals and driving customer success. We love to connect and interact socially with regular company-wide events, and we focus on giving back to our communities through charities.

This full-time role offers a competitive salary, being able to work from modern offices based in Tullamarine else remotely if interstate, have significant product discounts, salary packaging perks and more. There's a lot to look forward to, when you join our team

Next steps

Like what you've read so far? Keen to progress your career in an exciting new role and lead our telematics engineering support to deliver customer success? APPLY NOW as we would love to see your application to discuss this, or other potential future roles.