Shared Services Support Officer

4 weeks ago

Dubbo, New South Wales, Australia Transport for NSW Full time

You're agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Joining a high performing team, CAWS (Customer Assets and Workplace Services), you will provide customer service support across various channels such as, live chat, emails and telephone calls. You will be based in our Service Centre where you will learn various process and systems, utilise collaborations tools and process transactions accordingly for internal/external customers.

This is a temporary position based in either our Parkes or Dubbo Office. You must live locally to either of these locations and have the ability to travel to/from the office daily.

Please view a copy of theposition description and information pack.

The end date for this opportunity is 9th January 2026.

About you

• Demonstrated knowledge and/or experience in a customer-centric service organisation


• Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge


• Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact


• Experience using multiple computer-based systems and ability to learn new systems with ease


• Based in Parkes or Dubbo – you must live locally and work from the office at least 3 times per week

Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Tuesday 5th August 2025.

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people orSupporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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