member experience consultant

1 week ago

Brisbane, Queensland, Australia HBF Health Full time $66,000 - $72,000 per year

Job no: 494374

Work type: Permanent full time

Location: Brisbane

Categories: Member Services & Sales

HBF benefits

  • Salary from 66K + Super + Fully subsidised Gold Standard Health insurance
  • Hybrid working – Based from our central CBD office plus 2 work from home days (available after your initial 3-month training)
  • 3 wellbeing days off a year on top of our standard 20 days annual leave
  • 2 volunteering days per year
  • 18 weeks paid parental leave
  • Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

As a Member Experience Consultant at HBF, you'll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products.

You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.

What your team says about working at HBF

"I love working at HBF I feel comfortable with the job security and like that we are given opportunities. I feel good about helping people and im proud to work for HBF"

"HBF has been supportive with my personal life and family needs in balancing my work-life with home life"

Let's talk about you

Are you a team player with a natural ability to communicate empathetically and deliver member-focused solutions? Do you take pride in your work and possess a genuine curiosity for finding innovative ways to achieve exceptional outcomes that positively impact our members and the broader community.

We are seeking individuals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you're looking to return to the workforce and are adaptable and resilient we would love to hear from you

Next steps and important dates

If you're looking for a full-time role in a fun and supportive environment with opportunity to grow

Next steps include reference checks and a national police clearance then if successful, you will undertake our bespoke fully paid training program to give you the tools you need to start helping our members the HBF way commencing from Monday 29th September

At HBF, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

Advertised: 22 Aug 2025 E. Australia Standard Time

Applications close: 01 Sep 2025 E. Australia Standard Time

  • Member Experience Consultant

    5 days ago

    Brisbane, Queensland, Australia Hbf Health Full time

    **Job no**: 15020**Work type**: Permanent full time**Location**: Brisbane**Categories**: Member Services & SalesDo you like helping people and making a real impact in their lives? If so, we want you on our team**About the opportunity?**You will join **see-u/HBF** as a **Member Experience Consultant** representing our product in the moments that matter to our...

  • Member Experience Consultant

    1 week ago

    Brisbane, Queensland, Australia HBF Health Limited Full time $66,000 - $120,000 per year

    HBF benefitsSalary from 66K + Super + Fully subsidised Gold Standard Health insuranceHybrid working – Based from our central CBD office plus 2 work from home days (available after your initial 3-month training)3 wellbeing days off a year on top of our standard 20 days annual leave2 volunteering days per year18 weeks paid parental leaveAccess to corporate...

  • Member Consultant

    6 days ago

    Brisbane, Queensland, Australia Defence Bank Full time

    **Introduction**:- Join a dynamic team at our Amberley branch- Seeking a customer service professional looking for their next big role- Be part of a different kind of banking and make a real difference to our membersDefence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include...

  • Member Experience Advocate

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $85,000 - $104,750

    Job OverviewThe Member Support Manager plays a pivotal role in driving membership growth and enhancing the overall member experience at our Carseldine club.This leadership position involves overseeing a team of Member Support Consultants, fostering a collaborative work environment that encourages open communication and teamwork.

  • Member Engagement Consultant

    20 hours ago

    Brisbane, Queensland, Australia Racq Full time

    **Member Engagement Consultant****(****Job Number**:**2300015E****)****Description****Member Engagement Consultant - Eight Mile Plains**RACQ Eight Mile Plains is looking for a fun, energetic and customer service superstar to join our team as the relief Member Engagement Consultant. We will provide a comprehensive and tailored training programme to set you up...

  • Customer Experience Consultant

    5 days ago

    Brisbane, Queensland, Australia Cpersonnel Full time

    Customer Experience Consultant - Loganlea, QLD- Employee benefits and bonus programs- Staff discounts on some of the best-known home appliances brandsCustomer Experience Consultant - Loganlea, QLDWe are seeking a skilled Customer Experience Consultant to join our client's customer experience team based on site at their office in Loganlea, QLD. This position...

  • Member Consultant

    6 days ago

    Brisbane, Queensland, Australia Defence Bank Full time

    **Introduction**:We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have a great opportunity for a Member Consultant to join our team in Amberley and help us serve those who protect us.About us.A unique...

  • Member Engagement Consultant

    6 days ago

    Brisbane, Queensland, Australia Racq Full time

    **Member Engagement Consultant****(****Job Number**:**230001II****)****Description****Member Engagement Consultant - **Stafford**RACQ Stafford are looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn. We will provide a comprehensive and tailored training programme to set you up...

  • Member Engagement Consultant

    6 days ago

    Brisbane, Queensland, Australia Racq Full time

    **Member Engagement Consultant****(****Job Number**:**230000R3****)****Description****Member Engagement Consultant - Indooroopilly**RACQ Indooroopilly** **is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn. We will provide a comprehensive and tailored training programme to...

  • Member Engagement Consultant

    3 days ago

    Brisbane, Queensland, Australia Racq Full time

    **Member Engagement Consultant**(**Job Number**:250000SH**)****Description**At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.**About the Role**:RACQ **Chermside** is looking for a fun, energetic sales and service superstar to join our team. It is not necessary to have experience;...