Customer Relations Consultant

2 weeks ago

Sydney, New South Wales, Australia Kennedy Reid Full time $63,000 - $73,500 per year

Our client is a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be a part of a global company.

The Role

Part of the Customer Service team, you will be handling enquires and complaints, with your duties including but not be limited to:

  • Manage the case from beginning to end with a proactive approach
  • Proactive engagement on the ownership lifecycle of their vehicle (inbound and outbound)
  • Attend to customer enquiries and complaints, ensuring these are positively resolved within a timely manner
  • Provide fast speed of response to customers through any channel, in line with KPI expectations

Hours: Monday to Friday 8:30am-5:00pm (WFH available after probation) 

Hourly Rate: $35.15 per hour + super

Temp Ongoing: Potential to go permanent for the right candidate 

Location: Norwest Business Park, free parking available on-site

To be successful in this role you will have:

  • Previous experience working in a call centre environment
  • Excellent verbal and written communication skills
  • Ability to meet and exceed KPIs
  • Attention to detail and excellent soft skills

Key attractions:

  • Prove yourself, and they will create a permanent role
  • Ongoing training and opportunities for career progression.
  • Enjoy being part of a company's social events such as BBQ's, company dinners and fun activities.
  • Lots of company recognition for good performance.
  • Employee Advantage program (providing employees with competitive benefits such as vehicle benefits, family friendly benefits, and access to discounted benefits).

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