Customer Engagement Consultant

2 weeks ago

Sydney, New South Wales, Australia ebet Full time $90,000 - $120,000 per year

As a Customer Engagement Consultant at Ebet, you'll develop, conduct, and maintain effective training programs for both customers and employees. You'll be at the heart of driving product utilisation through in-person and remote training sessions, collaborating with our Sales, Support, and IT teams to advance our product portfolio based in either Syndey or Melbourne.

Key Responsibilities:

  • Oversee new product onboarding and implementation.
  • Lead or support engagement-related projects from planning through execution.
  • Define project scope, set timelines, manage stakeholders, and ensure delivery within budget and schedule.
  • Design and deliver training programs using varied instructional techniques.
  • Conduct on-site training and installations at customer venues.
  • Support the Customer Engagement team in developing and improving training modules.
  • Stay updated on new products, enhancements, and industry developments.
  • Act as a key liaison between customers and internal Ebet teams.
  • Assist in product demonstrations for potential clients as part of the Sales process.

What We're Looking For:

  • Experience managing cross-functional projects end-to-end, using project management methodologies to deliver customer-faced initiatives on time and within scope.
  • Strong presentation skills across both face-to-face and virtual formats, with experience in system customisation and implementation.
  • Exceptional relationship-building, communication, and interpersonal skills.
  • Ability to demonstrate patience and adaptability in addressing customer needs.
  • A high level of attention to detail.
  • Experience in training needs analysis, module development, facilitation, and evaluation.
  • Certificate IV in Training and Assessment is desirable, as well as experience with the Ebet Metropolis system.

Location:
 Sydney (Parramatta) and Melbourne (remote)

This role requires regular travel to customer venues. If you're ready to make an impact and drive customer engagement at Ebet, we'd love to hear from you

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