Ultrasound Applications Specialist VIC

3 days ago

Hawthorn, South Australia GE HealthCare Full time $80,000 - $120,000 per year
Job Description Summary

The Victorian Ultrasound Applications Specialist position is responsible for providing formal technical and clinical support during the sales process primarily within VIC supporting the General Imaging segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our LOGIQ platform.

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Job Description

Essential Responsibilities

Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

2. Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

3. Improve customer satisfaction and install base retention through continuing education on optimization of equipment utilization by customer

4. Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

5. Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

6. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

7. Facilitate team communication and the sharing of best practices

8. Provide clinical, technical and professional guidance as necessary to improve the customer experience

9. Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

Qualifications/Requirements

  1. Accredited Sonographer with required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
  2. Demonstrated current basic clinical scanning proficiencies on current products/platforms
  3. At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at

    least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
  4. Proficiency in computer skills in Microsoft Office Suite products
  5. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
  6. To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
  7. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  8. Complete all planned Quality & Compliance training within the defined deadlines.

Desired Characteristics

  1. Bachelor's degree in Ultrasound
  2. Strong leadership skills (respected by peers and leadership for contributions to the business)
  3. Strong presentation skills (public speaking)
  4. Demonstrated ability to understand and present complex material in understandable terms
  5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
  6. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
  7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
  8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
  9. Team oriented with a customer satisfaction mindset
  10. Ability to multi-task effectively and manage multiple priorities at one time
  11. Willingness to be flexible/adapt to changing work environments
  12. Clinical experience in large hospital/university setting preferred

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