National Client Services Manager

14 hours ago

Mascot New South Wales, Australia Nexus Project Group Full time $120,000 - $180,000 per year
National Client Services Manager

Location: Mascot, NSW (National Role)

Remuneration: Excellent salary package commensurate with experience and reputation

Nexus Project Group is one of Australia's leading insurance builders, delivering high-volume residential repair programs nationally for major insurers. With an exceptional culture, national scale, and advanced systems driving our performance, Nexus has become a trusted partner within the insurance industry for quality, reliability, and client satisfaction.

We are now seeking an accomplished professional to step into the role of National Client Services Manager, leading a team of over 30 case managers across Australia. This is a key national leadership position responsible for ensuring service excellence, operational performance, and customer experience across our entire portfolio.

The successful candidate will be an established and respected leader within the industry - someone with the experience, insight, and presence to guide a high-performing national team and continue setting the benchmark for service delivery and insurer satisfaction.

Key Responsibilities

  • Provide strategic leadership to the national Case Management team, ensuring consistent performance, compliance, and service delivery across all regions.
  • Drive team accountability and operational discipline, ensuring KPI alignment with client expectations and company standards.
  • Act as the key escalation and leadership point for complex matters, ensuring timely resolution and proactive communication.
  • Collaborate closely with national and state operations teams to maintain seamless workflows and ensure the highest standard of customer experience.
  • Inspire, coach, and develop team members to foster capability growth, engagement, and continuous improvement.
  • Analyse performance metrics to identify trends, opportunities, and innovations that enhance efficiency and quality.
  • Represent Nexus as a senior leader within the insurer and industry network, maintaining strong professional relationships and a focus on client confidence.
  • Lead by example, upholding Nexus' values of integrity, accountability, and excellence in every aspect of service delivery.

About You

You are a recognised professional in the insurance building or claims industry, known for your leadership, credibility, and results. You thrive in a high-performance environment, understand the nuances of insurer relationships, and bring the confidence and experience to lead a large, dynamic team.

You will bring:

  • Proven experience leading large teams within insurance building, claims, or related fields.
  • Exceptional communication and stakeholder management skills.
  • A strategic and organised mindset with strong attention to detail.
  • A reputation for professionalism, integrity, and performance excellence.
  • The drive to lead a respected national team and contribute to one of the industry's most progressive businesses.

Why Nexus

At Nexus, you will join a business that is already recognised for its excellence - not one looking to change direction, but one focused on accelerating its momentum. You'll work alongside experienced directors and a national leadership team who value accountability, innovation, and collaboration.

We offer an excellent salary package commensurate with experience and reputation, along with the opportunity to make a genuine national impact in an organisation that values its people and takes pride in its performance.


If you're a respected industry professional ready to step into a national leadership role with one of the country's most capable insurance builders, we'd love to hear from you.

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