Service Administrator

2 weeks ago

Dubbo, New South Wales, Australia Inland Truck Centre Full time $60,000 - $80,000 per year

Join Our Team as a Service Administrator at Dubbo Inland Truck Centres

Are you an organised and detail-oriented professional with a passion for customer service? Dubbo Inland Truck Centres is looking for a dedicated Service Administrator to join our team and support our Service Department

About Inland Truck Centres:

Founded in 1968, Inland Truck Centres is a family-owned and operated business, proudly serving as Kenworth, Cummins, DAF, and PACCAR dealers in NSW – Australian Made, World's Best. Operating across Dubbo, Orange, Wagga Wagga, and Griffith, we boast four large parts showrooms, workshops, and warehouses for all truck and trailer offerings, and sell new and used trucks. Inland Truck Centres pride ourselves on our reputation, our legacy, and our bright future together.

Why Join Us?

  • Be part of a supportive and professional team
  • Opportunities for continuous learning and career development
  • Competitive salary and benefits
  • Work with industry-leading equipment and technology
  • Company Culture: Team-building activities, company events, and community involvement

About the Role:

As a Service Administrator, you will play a crucial role in maintaining accurate and on-time reports for the Service Department. You will support the work order process, ensuring all charges are posted properly and closed on time. Your professional communication skills will help maintain strong relationships with our customers.

Your Responsibilities:

  • Provide administrative support to reporting processes.
  • Open and close jobs, allocate parts and timesheets to jobs, and handle invoicing.
  • Assist in planning job schedules and overtime arrangements.
  • Book jobs for the workshop and sign off service work with customers according to job sheets.
  • Follow up on post-warranty and service work.
  • Prepare invoices for internal and external customers in a timely manner.
  • Update customer profiles using information from work orders and follow up on outstanding accounts.
  • Communicate all warranty claims, including computation of charges, submission, and follow-up with the Service Manager
  • Maintain Service Department files and records.
  • Maintain basic product knowledge on all relevant equipment sold.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.
  • Perform all other duties assigned by management in a professional and efficient manner.

Your Skills and Attributes:

  • Strong computer skills
  • Knowledge of service processes and procedures
  • Strong organisational skills
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • General understanding of mechanical/technical terms preferred

Career Pathways:

At Inland Truck Centres, we believe in nurturing talent and providing opportunities for growth. Many of our team members have advanced their careers within the company, taking on new challenges and leadership roles.

Apply Today

If you are ready to take your career to the next level and make a significant impact, apply now to join Dubbo Inland Truck Centres

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