Consumer Engagement Coordinator

6 days ago

East Gippsland, Australia Victorian Government Full time $104,000 - $130,878 per year
Overview

Work Type: Ongoing - Part-time

Salary: Salary not specified

Grade: Grade in advertisement

Occupation: Communications, marketing and media

Location: Gippsland - East Gippsland

Reference: VG/BRHS/QUALED/1884020

Take the next step with BRHS

We are seeking a passionate and community-minded Consumer Engagement Coordinator to join our high-performing Quality and Education team at BRHS and coordinate and support our consumer participation and experience initiatives across BRHS. Join the largest employer and healthcare provider in East Gippsland and enjoy an interesting and rewarding position.

The position: Ongoing, Part-Time, 40.0 hours per fortnight

The Consumer Engagement Coordinator role focuses on enhancing the overall experience of consumers and their families throughout their healthcare journey. The role works to understand and address consumer needs and concerns, and acts as a liaison between patients and healthcare teams. By prioritising consumer satisfaction, they aim to improve outcomes, strengthen relationships, and ensure a more positive and supportive healthcare environment.

Why should you apply?

  • Join a Supportive Culture: Become part of a dynamic, friendly, and inclusive team that values collaboration, growth, and professional excellence.
  • Financial Benefits: Take advantage of extensive salary packaging options – including capped benefits up to $11,660 plus uncapped items to reduce your tax and boost your take-home pay.
  • Incredible Location: Live and work where others holiday With the Gippsland Lakes, surf beaches, wineries, and national parks at your doorstep, you'll discover a lifestyle many only dream of.
  • Access to BRHS annual scholarship opportunities to pursue further graduate studies
  • Variety of health and wellbeing activities offered as well as access to the organisational Wellbeing and Engagement Officer to support

Key criteria required:

  • 3 years' experience in a consumer/community related position and experience working with consumer feedback and improvement systems.
  • A demonstrated understanding of patient, carer and consumer participation in healthcare including relevant frameworks and standards.
  • Exceptional interpersonal skills and an ability to work collaboratively with internal and external stakeholders to drive consumer engagement initiatives
  • Experience with project management with proven ability to plan, implement and evaluate specific projects
  • Demonstrated ability to create high-quality publications and communication materials on consumer engagement and tailored to diverse audiences and communication channels.

Please refer to the position description for other key selection criteria requirements

Interested? For more information contact: Renee Herbstreit, Clinical Care and Improvement Coordinator on

Applications close: Wednesday 8th October 2025

  • Applications are to be submitted by selecting "Apply Now" and are to include:
  • Cover letter
  • Resume (including two recent referees)
  • Response to the full key selection criteria (as listed in the attached position description)

Find out more about working with us here and follow us on facebook.

For information on East Gippsland, visit Live East Gippsland

At BRHS we are committed to fostering an inclusive, respectful, and equitable environment where everyone – regardless of background, identity or ability – feels safe, valued and supported. Should you require any reasonable adjustments or support during the recruitment process, please contact us.

Applications close Wednesday 8 October 2025 at 11.59pm

Posted

8 September 2025

  • Consumer Engagement Coordinator

    2 days ago

    Shire of East Gippsland, Australia Bairnsdale Regional Health Service Full time

    OverviewWe are seeking a passionate and community-minded Consumer Engagement Coordinator to join our Quality and Education team at BRHS and coordinate and support consumer participation and experience initiatives across BRHS. This is an ongoing, part-time role at 40.0 hours per fortnight.The Consumer Engagement Coordinator focuses on enhancing the overall...

  • Consumer Engagement Coordinator

    6 days ago

    Bairnsdale & Gippsland, Australia Bairnsdale Regional Health Service Full time $104,000 - $130,878 per year

    We are seeking a passionate and community-minded Consumer Engagement Coordinator to join our high-performing Quality and Education team at BRHS and coordinate and support our consumer participation and experience initiatives across BRHS. Join the largest employer and healthcare provider in East Gippsland and enjoy an interesting and rewarding position.The...

  • Consumer Experience Specialist

    1 day ago

    Shire of East Gippsland, Australia beBeeEngagement Full time $68,150 - $90,100

    Job OverviewThe Consumer Engagement Specialist plays a vital role in enhancing the overall experience of consumers and their families throughout the healthcare journey.This position focuses on understanding and addressing consumer needs and concerns, acting as a liaison between patients and healthcare teams to improve outcomes, strengthen relationships, and...

  • Consumer Engagementadvisor

    5 days ago

    Hampton East, Australia Arcare Aged Care Full time

    **Consumer Engagement Advisor** - Part-time Position - 3 days per week - Onsite - Location Flexible - Applications close: Friday 18th October **About Arcare** As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family...

  • Coordinator Community Engagement and Participation

    3 days ago

    East Melbourne, Victoria, Australia royalvicto Full time $104,000 - $130,878 per year

    About the Role The Coordinator, Community Engagement and Participation is responsible for supporting the implementation of the Partnering with Consumers Framework across the Eye and Ear. In particular the Coordinator is responsible for both the consumer representative and volunteer programs which entails recruitment, orientation and training, evaluation and...

  • Stakeholder Engagement

    5 days ago

    East Gippsland, Australia Victorian Government Full time $97,955 - $111,142 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: ProjectsLocation: Gippsland - LatrobeReference: VG/101479The Department of Jobs, Skills, Industry and Regions (DJSIR) is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more...

  • Customer Engagement Specialist

    1 day ago

    Shire of East Gippsland, Australia beBeeCustomer Full time $80,000 - $120,000

    Job OverviewWe are currently seeking a highly skilled Consumer Experience Specialist to join our Quality and Education team.The ideal candidate will be passionate about delivering exceptional customer experiences, focusing on the needs and concerns of consumers throughout the healthcare journey.This ongoing part-time role involves acting as a liaison between...

  • Consumer Growth Lead

    2 weeks ago

    East Melbourne, Australia Cricket Australia Full time

    Permanent, Full-Time role in a leading sporting organisation Drive consumer growth in our world-class Big Bash Leagues Flexible location and Hybrid Working Here’s the deal We’re looking for a sales focussed and driven Consumer Growth Lead to join our W/BBL team. Reporting to the Head of Business Operations, you’ll be responsible for driving growth...

  • Member Engagement Coordinator

    2 weeks ago

    East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member Experience Member Operations Perth Full Time, Permanent 6/8/2025 $104,700 + Super + ability to salary package up to $15,900 tax free for living expenses under the RACGP’s health promotion charity status Full time / permanent opportunity Located at our Perth office with onsite parking / Hybrid working arrangements - 2-3 days per week in office. About...

  • Consumer Peer Worker

    2 weeks ago

    Ringwood East, Australia Eastern Health Full time

    **Title**:Consumer Peer Worker - ICYMHS**: - Requisition ID: 3675 - Location: Ringwood East, VIC, AU, 3135 - Job Posting Date: 11 Jun 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Consumer Peer Support Worker -...