Consumer Engagement Coordinator

2 weeks ago

Bairnsdale Gippsland, Australia Bairnsdale Regional Health Service Full time $60,000 - $90,000 per year

We are seeking a passionate and community-minded Consumer Engagement Coordinator to join our high-performing Quality and Education team at BRHS and coordinate and support our consumer participation and experience initiatives across BRHS. Join the largest employer and healthcare provider in East Gippsland and enjoy an interesting and rewarding position.

The position: Ongoing, Part-Time, 40.0 hours per fortnight

The Consumer Engagement Coordinator role focuses on enhancing the overall experience of consumers and their families throughout their healthcare journey. The role works to understand and address consumer needs and concerns, and acts as a liaison between patients and healthcare teams. By prioritising consumer satisfaction, they aim to improve outcomes, strengthen relationships, and ensure a more positive and supportive healthcare environment.

Why should you apply?

  • Join a Supportive Culture: Become part of a dynamic, friendly, and inclusive team that values collaboration, growth, and professional excellence.
  • Financial Benefits: Take advantage of extensive salary packaging options - including capped benefits up to $11,660 plus uncapped items to reduce your tax and boost your take-home pay.
  • Incredible Location: Live and work where others holiday With the Gippsland Lakes, surf beaches, wineries, and national parks at your doorstep, you'll discover a lifestyle many only dream of.
  • Access to BRHS annual scholarship opportunities to pursue further graduate studies
  • Variety of health and wellbeing activities offered as well as access to the organisational Wellbeing and Engagement Officer to support

Key criteria required:

  • 3 years' experience in a consumer/community related position and experience working with consumer feedback and improvement systems.
  • A demonstrated understanding of patient, carer and consumer participation in healthcare including relevant frameworks and standards.
  • Exceptional interpersonal skills and an ability to work collaboratively with internal and external stakeholders to drive consumer engagement initiatives
  • Experience with project management with proven ability to plan, implement and evaluate specific projects
  • Demonstrated ability to create high-quality publications and communication materials on consumer engagement and tailored to diverse audiences and communication channels.

Please refer to the position description for other key selection criteria requirements

Interested? For more information contact: Renee Herbstreit, Clinical Care and Improvement Coordinator on

Applications close: Wednesday 8th October 2025

  • Applications are to be submitted by selecting "Apply Now" and are to include:
  • Cover letter
  • Resume (including two recent referees)
  • Response to the full key selection criteria (as listed in the attached position description)

Find out more about working with us here and follow us on facebook.

For information on East Gippsland, visit  Live East Gippsland

At BRHS we are committed to fostering an inclusive, respectful, and equitable environment where everyone - regardless of background, identity or ability - feels safe, valued and supported.  Should you require any reasonable adjustments or support during the recruitment process, please contact us.

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