Consumer Engagement Advisor

14 hours ago

Hampton East, Australia Arcare Aged Care Full time

**Consumer Engagement Advisor
**About the Role**
The Consumer Engagement Advisor works across the whole organisation, driving, coordinating and leading continuous quality improvements based on consumer feedback. This role will facilitate positive consumer engagement across the organisation, is a member of the Quality Team and provides high level advice to the Executive Team. We are seeking a professional with an ability to support and promote the development of consumer engagement across the organisation, influencing and negotiating changes, practices and services to improve quality and the consumer experience.

The Consumer Engagement Advisor, is responsible for reviewing and monitoring consumer feedback function and processes (clinical/non-clinical) across Arcare Pty Ltd (Residential Aged Care & Home Care Services).

**Skills and Experience**
- Proven ability to develop positive relationships to influence and negotiate change;
- Strong clinical understanding and qualification;
- Strong knowledge of Aged Care Act, Standards, Guidelines and Regulations
- Pragmatic and logical in approach;
- Well-developed communication and interpersonal skills;
- Proven decision maker;
- Strong work ethic;
- Must be results driven and focused
- Advanced writing skills
- Ability to liaise with Government departments and their representatives
- Previous Aged Care quality systems experience
- Current Driver’s License
- Experience in consumer engagement related activities
- Be willing to obtain a National Disability Insurance Scheme (NDIS) check clearance
- Current Drivers Licence

C**ompany**

Arcare is a proudly family-owned aged care business that now has over 47 residences throughout Victoria, Queensland, and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

**Benefits**
- Career development and Reward and Recognition Programs
- Staff discounts through Arcare Health and Wellbeing Platform Flourish
- Training plan & educational opportunities
- Employee Assistance Program (EAP)
- Novated Lease available
- Other benefits include % off Health insurance cover

**APPLY**

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia.

Please note; As a registered NDIS provider Arcare require all workers to undergo an NDIS worker screening Check. NDIS clearance is valid across Australia for 5 years from the date of notice.

All successful applicants will be required to be fully vaccinated against COVID as an inherent requirement of the role

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