Customer Service Manager NSW/ACT

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -

Shape the future of Defence logistics with Toll Group.

Are you ready to apply your Customer Service Manager skills and knowledge to a role that directly supports Australia's Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.

We're looking for skilled Customer Service Manager to act as the main contact for customers and regional management, ensuring that Toll meets its DTL Government & Defence contractual obligations, operational expectations, performance measures, and financial management

Based at Moorebank Military Area in Moorebank
,
you'll be responsible for customer service delivery in their regions aligned with network locations and Defence counterparts and will report to the respective Regional Manager and may be called upon to perform additional duties or functions that support the business.

Why join us?

When you join Toll Group, you're not just taking a job - you're joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.

We offer:

• Industry-leading training and career development.

• Supportive, inclusive teams with approachable leaders.

• Opportunities to grow across a global logistics network.

• A role where your insights have national impact.

How you'll make the right impact

As a
Customer Service Manager
, you'll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:

• Oversee DTL Government & Defence contract from Customer Service perspective
• Attend governance and command meetings at the contractual level in accordance with governance structure
• Review, develop/update and implement effective process, systems, practices and policies at a strategic level related to Customer Service
• Perpetuate a positive, proactive, team-based culture with a focus on providing effective coaching and feedback
• Provide oversight to Regional Manager(s), Senior Managers Operation Planning, Safety Environment and Compliance, Contract and Commercial, Organisational Development, Distribution Optimisation and Warehousing Optimisation to drive continuous improvement and ensure training programs are implemented and maintained in line with DTL contractual requirements, quality standards and expectations
• Participate in management reviews of the QMS

What you'll bring

We're looking for motivated professionals who bring:

• Current or past experience in Government & defence is a MUST
• 5-7 years in experience in managing operations and Warehouse Management Systems
• Must be an Australian Citizen and eligible for (and maintain) an Australian AGSVA Defence Security Clearance
• Demonstrated ability to lead teams across a variety of warehouse operations and geographical locations, ensuring priority is given to safe work procedures and encouraging attention to detail
• Thorough understanding of warehousing and management systems, with previous Defence warehousing and logistics experience (highly desirable)
• Experience delivering exceptional customer service and working with a team in quickly resolve issues
• Ability to establish and maintain effective relationships with personnel at all levels, within and external to Toll
• Strong problem solving, financial, negotiation, influencing and stakeholder management skills

Eligibility to make the grade

To apply for this role, you must:

• Current or past experience in Government & Defence is a MUST
• Be an Australian Citizen.
• Be eligible to obtain and maintain an
  AGSVA Defence Security Clearance
  (Baseline or higher).
• Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.

Next Steps

Ready to use your analytical skills to drive improvements that matter?

Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the "apply " link.

Apply now and help deliver what matters - directly supporting Australia's Defence capability.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit