Customer Service Representative

2 weeks ago

Moorebank, New South Wales, Australia Aidacare Full time $60,000 - $80,000 per year

About the role

In this
role, you will act as a frontline troubleshooter, providing excellent sales
skills and resolving issues to customers over the phone or email. You will help
build positive customer relationships with Aidacare by offering an exceptional
first impression, with superior administration skills and stellar customer
support.

Role Title: Customer Service Representative

Location: Moorebank NSW branch

Hours: Monday – Friday, Full Time Permanent

Reporting: Customer
Service Manager

Essential Skills & Qualifications

  • Previous customer service or
    industry experience preferred, but not essential
  • Adept at navigating computer systems
    to manage customer interactions and records
  • Ability to analyse situations and
    think critically to find solutions to customer issues
  • Excellent verbal and written
    communication skills
  • Ability to remain composed in a
    fast-paced work environment and under pressure

Duties & Responsibilities

  • Resolve customer issues and concerns
    in an efficient manner
  • Learn and stay up-to-date with our products
    and services, and use this knowledge to enhance customer experience
  • Assist customers with accurate and
    timely order placement, tracking, and processing
  • Foster strong and positive
    relationships with customers to encourage loyalty and repeat business
  • Provide excellent customer service over
    the phone and on emails making a great first impression in every case

Benefits

  • Employee discounts on Aidacare
    health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to
    support mental wellness
  • Benefits package includes discounts
    for retail, insurance, gym and more
  • Comprehensive training program to
    equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers

About the company

Aidacare is
one of the leading players in the Healthcare Equipment Industry, we pride
ourselves on our commitment to excellence, innovation, and customer
satisfaction. Aidacare has 1,300 staff and over 90 locations across all states
and territories in Australia.

  • Customer Service Manager NSW/ACT

    2 days ago

    Moorebank, New South Wales, Australia Toll Group Full time $90,000 - $120,000 per year

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Field Service Technician

    2 days ago

    Moorebank, New South Wales, Australia INJECT Full time $80,000 - $100,000 per year

    About CDK Stone and the RoleFor over 40 years, CDK Stone have been providing total support to the stone industry. We are not only renowned for selling high quality natural stone and a premium range of tools and equipment, but we install and service cutting edge CNC machinery across Australia.As a technician you will:Execute the full installation process,...

  • Service Scheduler

    4 days ago

    Moorebank, New South Wales, Australia dormakaba Australia & New Zealand Full time $60,000 - $90,000 per year

    We're looking for a proactive and highly organised Service Scheduler to join our Pacific Service team. In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued...

  • National Service Technician

    3 hours ago

    Moorebank, New South Wales, Australia Floorex Products Full time $80,000 - $120,000 per year

    Position OverviewFloorex Products is a leading manufacturer and supplier of equipment for the Concrete Floor Preparation and Floor Coverings Industry. As a family-owned business with headquarters in Swan Hill, Victoria, we operate showrooms in Sydney, Brisbane, Melbourne, and Auckland. We are passionate about our people, products, and customers.The National...

  • Interim ALM Sales Director

    4 days ago

    Moorebank, New South Wales, Australia Iron Mountain Full time $150,000 - $200,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Associate HR Business Partner

    4 days ago

    Moorebank, New South Wales, Australia ABB Full time $80,000 - $120,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:HR Business PartnerYour Role...

  • Casual Mobile Chip Repair Technician

    2 weeks ago

    Moorebank, New South Wales, Australia O'Brien Glass Industries Full time $60,000 - $80,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-O'Brien AutoGlass have an exciting...

  • Casual Mobile Chip Repair Technician

    2 weeks ago

    Moorebank, New South Wales, Australia AMETEK O'Brien Full time $60,000 - $80,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--O'Brien AutoGlass have an exciting...

  • Import Sea Freight Operator

    7 days ago

    Moorebank, New South Wales, Australia Rohlig Australia Pty Ltd Full time $60,000 - $80,000 per year

    We are Röhlig. Since 1852.For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company's virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made...

  • ELSE Warehouse Storeperson

    4 days ago

    Moorebank, New South Wales, Australia ABB Full time $60,000 - $80,000 per year

    W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym,...