Customer Service Representative

2 weeks ago

Moorebank, New South Wales, Australia Aidacare Full time $60,000 - $80,000 per year

About the role

In this
role, you will act as a frontline troubleshooter, providing excellent sales
skills and resolving issues to customers over the phone or email. You will help
build positive customer relationships with Aidacare by offering an exceptional
first impression, with superior administration skills and stellar customer
support.

Role Title: Customer Service Representative

Location: Moorebank NSW branch

Hours: Monday – Friday, Full Time Permanent

Reporting: Customer
Service Manager

Essential Skills & Qualifications

  • Previous customer service or
    industry experience preferred, but not essential
  • Adept at navigating computer systems
    to manage customer interactions and records
  • Ability to analyse situations and
    think critically to find solutions to customer issues
  • Excellent verbal and written
    communication skills
  • Ability to remain composed in a
    fast-paced work environment and under pressure

Duties & Responsibilities

  • Resolve customer issues and concerns
    in an efficient manner
  • Learn and stay up-to-date with our products
    and services, and use this knowledge to enhance customer experience
  • Assist customers with accurate and
    timely order placement, tracking, and processing
  • Foster strong and positive
    relationships with customers to encourage loyalty and repeat business
  • Provide excellent customer service over
    the phone and on emails making a great first impression in every case

Benefits

  • Employee discounts on Aidacare
    health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to
    support mental wellness
  • Benefits package includes discounts
    for retail, insurance, gym and more
  • Comprehensive training program to
    equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers

About the company

Aidacare is
one of the leading players in the Healthcare Equipment Industry, we pride
ourselves on our commitment to excellence, innovation, and customer
satisfaction. Aidacare has 1,300 staff and over 90 locations across all states
and territories in Australia.

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