Debt Recovery Specialist

1 day ago

North Ryde, New South Wales, Australia CSR Full time $60,000 - $90,000 per year

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.

Are you a detail-oriented professional with a strong understanding of credit control and debt recovery processes?

About the role:

CSR are looking for a proactive and resilient Debt Recovery Specialist to join our team on a 12-month contract based in North Ryde. This is a key role within our finance operations, where you'll be responsible for managing overdue accounts, maintaining positive customer relationships, and ensuring timely resolution of outstanding debts.

You'll work closely with internal stakeholders and external clients to implement effective recovery strategies, negotiate payment arrangements, and support broader credit management initiatives. Your ability to balance assertiveness with empathy will be critical in achieving successful outcomes while preserving long-term customer partnerships. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy solving problems with a commercial mindset, this is a fantastic opportunity to make a meaningful impact.

Key Responsibilities:

  • Lead recovery efforts for delinquent debts across 150 accounts
  • Manage the collection process in-house wherever possible
  • Negotiate and monitor customer payment plans
  • Collaborate with the BU Credit Manager on cost-sensitive actions
  • Submit proof of debt forms for customers in external administration
  • Represent the business in creditor meetings (proxy, teleconference, or in person)
  • Mitigate reputational risk while maximising recovery outcomes
  • Continuously improve debt recovery processes
  • Prepare bad and doubtful debt reports with actionable recommendations
  • Provide regular reporting on recovery progress and account status

About You:

  • Minimum 2 years' experience in a debt recovery or collections role
  • Strong negotiation and communication skills
  • Confident in phone-based engagement with debtors
  • Able to work independently and collaboratively
  • Detail-oriented with excellent time management and multitasking abilities
  • Professional, ethical, and positive approach to stakeholder interactions

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

  • Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
  • Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to Apply:

Just click on the Apply for this job button and be part of a team that values safety, service, and continuous improvement.

To find out more about us, visit

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