Change and Performance Manager

THE COMPANY:

More ) and Tangerine ) are two fast growing challenger brands in the telecommunications space. Offering nbn, mobile and fixed voice products to both consumers and small businesses right across Australia. With our continued rapid expansion, we're on the lookout for a Change and Performance Manager.

As the Change and Performance Manager at More Telecom and Tangerine Telecom, you'll be joining a multi award-winning company. We were certified as a 'Great Place to Work' in 2023, and we were named Smart50 Workplace Winners for our inventive approach to people and culture. We take pride in creating a workplace that values simplicity, transparency, and customer support. We've also won numerous industry awards and are in the AFR Fast 100 for 2023.

We're also proudly part-owned by the Commonwealth Bank of Australia (CBA) having acquired a stake in mid-2021, that delivers special benefits for CommBank customers and staff.

ABOUT THE ROLE:

More is entering an exciting new phase of growth, transformation, and cultural evolution. We are searching for our first Change and Performance Manager, to build the foundations of Change Management for our teams and embed new ways of working. This individual will play a critical role in enabling this journey by driving strategic change initiatives that enhance employee experience, operational effectiveness, and cross-functional collaboration.

As a member of the People & Culture team, the Change and Performance Manager will work closely with all teams across the company to ensure change is thoughtfully planned, clearly communicated, and successfully adopted. This role is essential in fostering a resilient, agile, and future-ready workforce.

RESPONSIBILITIES:

• Develop and embed More's first Change Management Strategy and framework.
• Assess change impacts, readiness, and key stakeholders.
• Create and manage detailed change and communications plans, ensuring clear, timely, and targeted messaging.
• Facilitate workshops, briefings, and feedback sessions to support adoption.
• Advise senior leaders and project sponsors on change initiatives.
• Lead and align change activities across projects, collaborating with project managers, the people team, and department leads.
• Monitor and report on change effectiveness, adoption, and employee sentiment.
• Build internal change capability through toolkits, resources, and coaching.
• Champion a culture of agility, resilience, and continuous improvement, using data to inform recognition and improvement efforts.

QUALIFICATIONS:

Experience

• Proven experience in leading change management initiatives in fast-paced environments.
• Strong understanding of change management methodologies (e.g., Prosci, ADKAR).
• Exceptional communication, facilitation, and stakeholder management skills.
• Experience working in cross-functional teams and influencing at all levels.
• Background in telecommunications, technology, or customer-centric industries is highly desirable.
• Familiarity with internal communications and organisational development is a plus.
• Relevant tertiary qualifications in Business, HR, Psychology, or related fields.

Skills

• Ability to analyse complex change, troubleshoot problems, and implement effective solutions in a timely manner.
• Strong verbal and written communication skills are essential
• Ability to work collaboratively with cross-functional teams to address interdependencies, challenges and achieve common goals.
• Promoting a culture of adaptability and continuous improvement.

THE PERKS

We're proud to offer a range of benefits that support your wellbeing, growth, and lifestyle:

• Free home internet and mobile phone plan
• Mobile handset finance options
• Ongoing learning and development opportunities
• 24/7 wellbeing support through our partnership with Sonder
• $150 birthday voucher and a day off to celebrate
• Generous paid parental leave
• Work anniversary rewards
• Recognition prizes for positive customer feedback and employee shout-outs
• AFL and BBL season tickets
• Exclusive Samsung product discounts
• Partnerships with Telco Together and Pancare charities
• Our famous Christmas party (it's a big deal)

If you're passionate about driving meaningful change and empowering teams to thrive through transformation, we'd love to hear from you