Visitor Experience Officer

Posted: 13/08/2025

Closing Date: 27/08/2025

Salary: $69, $74,002.53

Job Type: Permanent - Part Time

Location: Albany Heritage Park

Job Category: Government, Defence & Emergency

Status: Two Permanent Part-time positions available (46.5 & 30 hours per fortnight).

Salary range: Level $69, $74,002.53 pro rata) dependent on experience, skills and knowledge.

Opportunity: The Albany Heritage Park is seeking experienced, passionate and customer focused individuals to fulfill the role of Visitor Experience Officer.

In this role, you will report directly to the Team Leader – NAC Operations. Your main responsibilities will include but not limited to:

• Providing outstanding customer service to visitors and customers of the Albany Heritage Park;
• Preparing the Forts Store or National Anzac Centre for daily visitation and operation;
• Performing retail and ticket sales;
• Providing general tourism information to visitors of Albany;
• Undertaking general administrative duties as required ; and
• Undertake Duty Manager shifts at Level 4.1 as required.

About You: To be successful in this role, applicants will need strong interpersonal skills, a background in customer service, solid administrative capabilities, and familiarity with Albany and its attractions. If you meet the above requirements and are passionate about working for the City of Albany, please apply.

About Us: The City of Albany is one of Western Australia's most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the City of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

What We Offer: The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks' annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Free ALAC Memberships
• Festive leave days
• Volunteering support
• Employee assistance program
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested? Please review the job information kit below;

• Conditions and How to Apply
• Advice for Prospective Applicants

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the Document.

If you are having any difficulties or for further assistance with the process please contact People and Culture at or on

Role related queries should be directed to Tanja Colby, Team Leader – NAC Operations at or on

Deadline: Applications close 5pm, Wednesday 27 August 2025

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.