Collections Officer

4 hours ago

Melbourne, Victoria, Australia f3d8891e-a442-427f-bf18-c7fd26fd13fd Full time $60,000 - $90,000 per year

Are you ready to bring energy, drive, and fresh ideas to a fast‑moving collections environment? We're on the lookout for a Collections / Customer Service Officer who thrives on challenge, enjoys problem‑solving, and wants to grow with a dynamic team in brand‑new CBD offices.

Reporting to the Collections Manager, you'll manage a ledger of accounts and play a key role in maintaining accounts through proactive collections and query resolution, whilst also gaining exposure to billing and invoicing.

Key Responsibilities

  • Engage with clients to arrange payment plans and resolve outstanding balances.
  • Apply your strong communication and problem-solving skills to deliver exceptional service while achieving collection goals.
  • Manage overdue accounts with professionalism, ensuring accurate records and timely follow-ups.
  • Work closely with internal teams to support positive customer experiences and effective resolutions.
  • Identify & escalate high risk accounts for further review and action
  • Generate and distribute invoices and statements
  • Collaborate with other departments to resolve billing issues

About You:

  • Previous experience in collections, debt recovery, or a similar role.
  • Strong interpersonal and customer service skills, with the ability to handle sensitive financial conversations.
  • Confident negotiation skills and the ability to secure payment arrangements.
  • High attention to detail, a compliance-driven approach, and a focus on achieving results.

If you thrive in a fast-paced environment and are committed to helping customers while delivering solid outcomes, we'd love to hear from you.

For any questions about the role, please contact Vanessa

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