Collections Officer

• 493402

• CBD, Melbourne CBD, VIC, Australia, 3000

• Full-time

• Closing on: Dec

What's in it for you;

• Positive Team Culture: Be part of a collaborative, friendly, and inclusive team where your efforts are valued.
• Wellbeing Focus: Enjoy access to health initiatives, confidential support services, and employee discounts and novated leasing.
• Time to Recharge: Benefit from an annual day to disconnect and the flexibility to celebrate the holidays that matter most to you.
• Career Growth: Develop your skills and progress into new roles, whether in leadership, support, or other areas.

As a Collections Officer, you will play a vital role in helping customers address outstanding balances and meet their financial obligations. Your approach will create positive outcomes and make a genuine difference in each customer's experience.

• Connect with Customers: Manage both incoming and outgoing calls, building trust and understanding with every conversation.
• Assess Needs: Gather information about each customer's financial situation to offer sustainable solutions.
• Guide Outcomes: Arrange payments, set up tailored plans, and work within guidelines to help customers fulfil their commitments.
• Keep Accurate Records: Document every interaction and update account details, to maintain a clear and complete history.
• Follow Procedures: Use scripts and comply with regulations to ensure every action meets quality standards.

What You'll Bring;

At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

• Empathy: Approach every customer with patience and understanding, recognising their unique circumstances.
• Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
• Team Spirit: You collaborate well with others and keep the customer at the centre of everything you do.
• Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
• Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.

• Balanced Workplace: Enjoy the flexibility of a hybrid role, with regular team events and recognition for your efforts.
• Central Melbourne Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.
• Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.
• Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment.

Apply today or reach out to for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we're pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.