Customer Service Officer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.

From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries – and working together to build a future we can all trust.

Our Explosive Ordnance Systems team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.
 

In this exciting site-based role, you will be responsible for providing outstanding customer service to all internal and external personnel, ensuring all administration tasks are completed and maintaining accurate data entry

• Deliver comprehensive administration support

• Perform accurate and timely data entry to support operational efficiency

• Preparation of work orders

• Prepare and provide reports and documentation

• Provide quality customer service to internal and external customers and staff

• Manage and maintain the accurate operation of the inventory stock management system

Your Experience

On day one in this role, we'll expect you to bring the following skills, experience and behaviours: 

• Advanced data entry ability

• Strong numeric, literacy, independent and comprehension skills

• Intermediate to advanced MS Word and Excel skills

• Experience in a customer service role

• Experience / knowledge in warehousing processes – desirable

• Experience working in a Defence environment – desirable

• Basic experience or working knowledge of dangerous goods - desirable

• Availability for local and interstate travel as required
   

As part of our commitment, we offer:

• Competitive remuneration (Insert WAGE EA) + Super + Profit Share

• ThalesFlex – Hybrid work environment

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Veterans Leave

• Novated Lease options

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

We are recognised as a Family Friendly Workplace.

We are proud to be endorsed as a Work180 Employer, read more about our WORK180 endorsement.
 

Good to Know
 

Prior to being offered employment, you will need to complete pre-employment police and medical checks.

A Defence security clearance NV1 is also required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.
 

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.

We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.