Customer Service Officer

11 hours ago

Sunshine Coast Regional, Australia Www.chandlermacleod.com Full time

About the Company

Join a leading player in the steel and construction industry, committed to delivering quality products and exceptional customer service. With a focus on innovation, teamwork, and a positive work environment, our organisation prides itself on fostering a collaborative culture that values diversity and inclusion.

About the Role

We’re looking for a Customer Service Officer to join a friendly office team, based on‑site. This is an exciting opportunity for someone who enjoys a varied role that combines customer interaction, administrative support, and some sales involvement.

As part of a supportive team, your role is vital in ensuring smooth order processing, fostering strong customer relationships, and contributing to a positive work environment.

Key Responsibilities

- Respond promptly to customer phone calls and emails, providing a friendly and professional service.

- Generate quotes and estimates accurately, support order processing in SAP, and follow up to ensure timely delivery.

- Build and nurture customer relationships alongside Account Managers, understanding client needs and escalating issues with empathy.

- Assist in preparing and submitting quotes, following up to convert leads into sales, and developing negotiation skills over time.

- Support administrative tasks such as monitoring open quotes and orders, coordinating deliveries, and handling petty cash or credit application processes.

- Participate in team activities, product training, and contribute to a positive, safety‑conscious office environment.

About You

- Previous experience in an administration, or customer service position is preferred.

- Excellent organisational skills with a keen eye for detail, ensuring accuracy in all tasks.

- Strong communication and interpersonal skills, capable of building rapport with customers and team members.

- Proven ability to prioritise tasks and manage multiple responsibilities effectively.

- Customer service mindset with a professional and proactive approach to problem‑solving.

- Ideally, you’ll also have familiarity with inventory processes or order management systems, which will help you hit the ground running.

This role offers a lively office environment, a dedicated team of colleagues, and opportunities for growth and skill development. If you’re organised, attentive to detail, and eager to contribute to a supportive workplace, we’d love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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