Customer Service Officer
3 weeks ago
About the Company
Join a leading player in the steel and construction industry, committed to delivering quality products and exceptional customer service. With a focus on innovation, teamwork, and a positive work environment, our organisation prides itself on fostering a collaborative culture that values diversity and inclusion.
About the Role
We’re looking for a Customer Service Officer to join a friendly office team, based on‑site. This is an exciting opportunity for someone who enjoys a varied role that combines customer interaction, administrative support, and some sales involvement.
As part of a supportive team, your role is vital in ensuring smooth order processing, fostering strong customer relationships, and contributing to a positive work environment.
Key Responsibilities
- Respond promptly to customer phone calls and emails, providing a friendly and professional service.
- Generate quotes and estimates accurately, support order processing in SAP, and follow up to ensure timely delivery.
- Build and nurture customer relationships alongside Account Managers, understanding client needs and escalating issues with empathy.
- Assist in preparing and submitting quotes, following up to convert leads into sales, and developing negotiation skills over time.
- Support administrative tasks such as monitoring open quotes and orders, coordinating deliveries, and handling petty cash or credit application processes.
- Participate in team activities, product training, and contribute to a positive, safety‑conscious office environment.
About You
- Previous experience in an administration, or customer service position is preferred.
- Excellent organisational skills with a keen eye for detail, ensuring accuracy in all tasks.
- Strong communication and interpersonal skills, capable of building rapport with customers and team members.
- Proven ability to prioritise tasks and manage multiple responsibilities effectively.
- Customer service mindset with a professional and proactive approach to problem‑solving.
- Ideally, you’ll also have familiarity with inventory processes or order management systems, which will help you hit the ground running.
This role offers a lively office environment, a dedicated team of colleagues, and opportunities for growth and skill development. If you’re organised, attentive to detail, and eager to contribute to a supportive workplace, we’d love to hear from you.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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