Customer Service Officer

Overview

ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at our Toowoomba Branch. You’ll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You will play a critical role in ensuring smooth communication between our internal teams and valued customers. This is a permanent role, working 8 am 4 pm, Monday-to-Thursday (7 am to 3 pm Friday).

Key Responsibilities

- Build and maintain strong customer relationships through excellent service and regular onsite visits.
- Process and manage customer orders, quotes, cash sales, and enquiries via phone, email, online, and in-person.
- Handle over-the-counter sales, including early morning customer pick-ups.
- Work with the sales team to maximise opportunities and support market performance.
- Maintain pricing information and ensure accurate order processing.
- Assist with dispatch, invoicing, and general administrative tasks.
- Ensure clear communication between customers, sales and operations teams.

You’re an enthusiastic and tenacious team player who loves helping customers, solving problems, and keeping things running smoothly.

Qualifications

- Experience in customer service, retail sales, or sales administration; background in construction or manufacturing is a plus.
- Excellent communication and interpersonal skills, able to build rapport with customers and stakeholders.
- Strong multitasking, time management, and attention to detail.
- Proactive, self-motivated, and positive, with a willingness to learn and work as part of a team.
- Skilled in value-based selling and working with customers face to face and over the phone.
- Proficient in Microsoft Office; SAP or CRM knowledge is an advantage.
- Safety-focused and committed to a collaborative team environment.

Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

- Generous parental leave 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
- Access to long service leave after 5 years Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave LSL at the rate of 1.3 weeks per year of service after 5 years continuous service.
- Employee Benefits Program discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
- Corporate rates for private health insurance Nib Health Insurance offers discounted cover for employees.

About us

The Australian Reinforcing Company ARC is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns and cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work here

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

- Work with a greater purpose Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone’s unique perspectives contributes to our transformation.
- Work well - live better We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
- Build your own future Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it is expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia’s tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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