Customer Service Representative

Date: 27 Aug 2025

Location: Adelaide, SA, AU, 5000

Company: City of Adelaide

• An office unlike any other
• 0.6FTE part time parental leave cover until November 2026
• $42,517(pro rata)/$70,862 (FTE) + 12% superannuation

About the Opportunities

As part of the City Culture Program, the Library Customer Service Representative drives excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries

Some of the day-to-day things you may see yourself doing include:

• Delivering a program such as Family Storytime, LEGO Club and Crafternoon.
• Taking our Library Trike Out and About in the City and talking to people about our library and community centre services.
• Contributing to our library collection by selecting new items and helping customers to find their next read.
• Assisting customers with e-books, accessing public computers and navigating government online services.
• Introducing people to new technologies such as 3D printing, Virtual Reality.

About You

To be successful in this role you will have:

• Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
• Sound knowledge of the role of the Public Library within the community.
• Experience supporting customers with using computers, email and the internet.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn, automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Amanda Grope on

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Amanda Grope, Coordinator, Library Centre.

Please review the position description prior to submitting an application by following the prompts to apply.

Applications close at 11.59pm, 2 September 2025.

Please be advised that this is a 0.6FTE part time parental leave cover opportunity until November 2026, with a starting salary at the Level 2 Classification commencing at $70, % superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, a National Police Check and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on