Customer Service Representative

Date: 29 Aug 2025

Location: Adelaide, SA, AU, 5000

Company: City of Adelaide

• Multiple casual positions available
• An office unlike any other
• $45 per hour including casual loading + 12% superannuation

About the Opportunities

As part of the City Culture Program, the Library Customer Service Representative drives excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.

In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.

This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries

About You

To be successful in this role you will have:

• Experience in delivering a high level of customer satisfaction in a customer service environment is essential.
• Sound knowledge of the role of the Public Libraries within the community.
• Experience supporting customers with using computers, email, the internet and navigating government online services.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn, automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.
• Assisting customers with accessing resources including e-resources such as ebooks.
• Introducing people to new technologies such as 3D printing, Virtual Reality

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city

The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on

Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Marianne Beauchamp, Coordinator, Library Centre.

Please review the position description prior to submitting an application by following the prompts to apply.

Applications close at 11.59pm, 7 September 2025.

Please be advised this is for multiple casual opportunities with a starting salary at the Level 2 Classification commencing at $45 per hour (including 25% casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check, National Police Check and a pre-employment medical and functional capacity assessment.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on