Customer Service Representative

MyBudget is Australia's most trusted personal budgeting service. Since 1999, our award winning service has helped over 130,000 Australians achieve their financial goals.

We are a team of passionate individuals who share a common purpose; to help Australians live a life free from money worries. With our caring and consultative money management approach and commitment to financial responsibility, we take great pride in making a positive difference in people's lives.

Be Part of Our Caring and Empathetic Team

At MyBudget, we are more than just a company; we are a team of compassionate individuals united by a common purpose and a genuine care for our clients and one another.

About the Role

As a Customer Service Representative at MyBudget, you will be part of a team that supports our clients based across Australia.  But this is not a typical contact centre role, each time you take a call from one of our valued clients, you have the ability to positively impact someone's life for the better.

Your friendly and empathetic approach will be on display at all times, as you develop and nurture meaningful relationships with our clients, providing them with personal budgeting support and empowering them to live a life free from money worries.

Experience and Responsibilities

To be successful you will need to demonstrate:

• A passion for delivering outstanding customer service and making a difference
• A high level of empathy, understanding and active listening skills
• Accuracy and attention to detail
• The ability to multi-task and manage your time effectively
• High level of computer literacy
• Adaptability and ability to learn new applications and concepts
• Ability to work a variety of shifts Monday to Friday between 07:00-18:00
• Above all else, alignment with our client-driven, team culture

What Our Hybrid Working Set Up Consists Of

Our Client Service Officers enjoy the flexibility of being based permanently in our vibrant MyBudget offices (located in an attractive Adelaide CBD location), or working a shift rota of two weeks from home, and one week in the office, where you can reconnect with your team.

At this time we are only seeking full-time candidates who have the flexibility to work both early and late shifts Monday to Friday, together with occasional national public holidays (overtime applies).  Shifts commence at either 7:00am or 9:30am.

Please note: This role is based in Adelaide and whilst hybrid working is offered, due to the training requirements the first six months will be based in our office at 122 Frome Street so you can fully understand the role, our clients and experience our awesome culture.

Why Join MyBudget?

Our team members are never just a number to us.  As a medium sized business with small teams, our leaders work collaboratively with their people to enhance their day to day working experience, so that they love coming to work each day and are well positioned to provide our clients with an amazing service experience.

At MyBudget, we truly value our team and believe in rewarding our people for being part of the MyBudget family. Our team member benefits include:

• Significant savings on car ownership through novated leasing, potentially saving you thousands on income tax, GST and the vehicle drive away price.
• Access to hundreds of everyday savings from technology, phone bills, groceries, fashion, restaurants and entertainment.
• Discounts on corporate health insurance.
• A strong commitment to your wellness journey, including a $150 annual Be Well subsidy for a range of products to support your wellness journey, Employee Assistance Program, regular wellness events and education sessions, and fresh fruit daily.
• Free access to the MyBudget service, plus Family & Friends discounts.
• Modern offices in an attractive CBD location.
• Regular social events for all team members, and the opportunity to be part of a paid Social Club.
• A collaborative approach to fostering a positive work environment, including team member led Program committees focused on culture, wellness and diversity.

As part of the MyBudget family, we are committed to creating an environment where our team members can thrive. You will receive comprehensive support to excel in your role. We also offer a range of opportunities to progress your career, including training, coaching, and opportunities for further study to ensure you are fully equipped for success. Your growth and professional development are our priorities as we work together to make a positive impact on countless lives.

If you feel you have the relevant skills and experience for this role and you are excited by the prospect of joining a business that is on a mission to enhance the world we live in, we would love to talk with you.

Our Commitment To Diversity and Inclusion

MyBudget is committed to a workplace that is diverse and inclusive, where team members are embraced for their unique qualities and valued for their contribution. We believe a diverse and inclusive workplace brings out the best in everyone, and helps us to deliver a world-class client experience. We encourage applications from candidates of all cultural backgrounds and sexual orientations, as well as those with Aboriginal and Torres Strait Island ancestry.