Senior Review Specialist

Senior Review
Specialist

Grade 9/10 ongoing/permanent

Flexible working options 

Locations across all Revenue NSW officer - Parramatta, Wollongong, Maitland, Gosford and Lithgow

As NSW's
principal revenue agency, Revenue NSW (RNSW) fairly administers State taxation
and revenue for, and on behalf of, the people of NSW. RNSW manages fines and
administers grants and subsidies to provide valuable assistance to families and
enterprises across the state. The agency also recovers debt to provide an
equitable outcome for the community.

The successful candidate will report to the Manager Review Branch,
Technical Advisory Services and be responsible for: determining complex objections
made against decisions of the Chief Commissioner relating to state taxes,
duties and grants; and providing assistance to other team members.

Key duties:

• Research, analyse and determine complex objections relating
  to states taxes, duties and grants.
• Analyse, interpret and apply state tax
  legislation, rulings and associated case law.
• Write detailed reports,
  submissions and letters on complex objections.
• Work with the Review Branch
  managers to initiate and implement change and achieve consistency in decision
  making.
• Coaching other members of the Review Branch team.
• Use RNSW systems to
  generate reassessments.
• Provide feedback to Operational branches on objection
  outcomes.  

Challenges:

• Maintaining technical competence. Meeting strict deadlines and
  customer expectations in a high volume area. 
• Explaining decisions to customers and other RNSW staff.
• Writing letters
  and reports on complex state tax matters that can be easily understood.
• Balancing
  own case load and providing assistance to other team members. 

What you are looking for in a person: able to meet strict deadlines in a
high volume area; high verbal and written communication skills; superior
analytical skills; negotiation, conflict resolution and problem solving skills
in a constantly changing environment; coaching experience; able to work
independently and as part of a team; comprehensive knowledge of a State tax or
grant legislation: commitment to customer service.

Learn more Please review
the Role Description For enquiries
regarding this position, please contact Darren Nicholls,  Manager
Review,

Your
application should include a two page cover letter, and an up-to-date resume of
no more than five pages which clearly details your skills and experience as
relevant to this role. Applicants invited for interview will be required to
complete additional assessments. There
are no selection criteria to be addressed.

 About Revenue NSW 

Revenue NSW is the state's principal revenue
management agency and a proud part of the Department of Customer Service. Our
mission is to contribute to a prosperous, safe, and fair society by collecting
revenue, resolving fines, administering grants, and recovering debt—ensuring
vital services are funded and communities are supported. 

We're proud of our diverse, inclusive, and
regionally connected team, and we embrace flexible working arrangements that
support work-life balance. This role can be based at any of our offices across
NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you
the freedom to work where it suits you best. 

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Neha Bajaj via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 11th November 2025, Tuesday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

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Information on adjustments available for the recruitment process