Rent Review Officer

Rent Review Officer (Maternity leave)

Location: Fairfield or Maitland NSW

Contract – 8 months

SCHADS Level 4

ABOUT THE ROLE

Reporting to the Rental Income Manager, this role can be based in our Fairfield or Maitland offices, and you will be responsible for the delivery of the eligibility and rent review process for Hume's social and affordable customers.  

Your responsibilities will include, but not be limited to:

• Process eligibility reviews and rent subsidy applications in line with relevant policies, procedures and tenancy laws 
• Ensuring a customer focussed driven service and experience 
• Pro-actively manage customer enquiries and feedback
• Support Hume meet its financial goals and targets through effective delivery of the social housing rolling rent review and affordable housing resign program
• Support the Rental Income team meet it's legal and regulatory obligations with timely and accurate recordings of all customer information

WHAT WE LOOK FOR IN YOU

To be successful in this role, you will have:

• Strong analytical skills with the ability to organise and analyse large amounts of information 
• High attention to detail and ability to interpret and adhere to policies and procedures, and regulations and laws
• Excellent time-management skills with the ability to multi-task and be proactive in managing day-to-day workload and meet deadlines
• Excellent verbal and written communication skills and be confident in making presentations
• Proficiency in the use of systems and software such as Microsoft Excel
• Available to work full time hours; 9am to 5pm – Monday to Friday
• Previous experience processing financial applications would be advantageous

WHAT YOU CAN LOOK FORWARD TO

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.  Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Above Award salaries
• 35 hour working week
• Flexible work practices
• Salary packaging
• Career development opportunities 
• Access to EAP

WHY WORK FOR HUME COMMUNITY HOUSING? 

Our purpose is to create opportunities for people to prosper.  

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. 

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community's needs. 

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.  

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience.  It's important that our customers stay at the heart of what we do, and why we do it. 

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.  

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.   

New Opportunities 

Hume's 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact. 

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.    

OUR TEAM

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.  

We are a diverse, dedicated, commercially minded and customer focussed organisation. We also believe that a good employee experience directly translates into a good customer experience.   

If you're passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation. 

We are Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed  

Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within. We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters.

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from people of all gender people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people and people from culturally and linguistically diverse backgrounds.