Operations Administrator

Let's not beat around the bush, we have a job vacancy, and we need you We like to think of this role as an epic opportunity to bring your skills and expertise to the table, grow your career, and create some cool work stories along the way. So, before we lose you in the usual job advert fluff, we'll get to the nuts and bolts of the opportunity…

What's on offer?

Scouting out efficiency, centralising processes and improving processes, as an Operations Administrator with Optic Security Group, you'll be on the ball. Based in the Group Corporate Services team, this role sits across Australia and New Zealand, working with different departments and process streams throughout the organisation. You will have responsibility for various company-wide tasks, including coordinating employee training, facilities management coordination and vendor engagement. If you like a fast-paced environment and variety in your work life, this is the role for you. 

We need someone who has the ability to take initiative, supporting through to completion of new company developments and internal projects. This role is key in developing, reviewing and implementing internal policy and process frameworks for operational management. 

Tasks you can also expect to do include:

• Proactively updating customers on service work and enquires.
• Creating and modifying service contracts in Pronto.
• Dispatching and scheduling technicians to customer sites.
• Oversee technician inductions, inspections and internal QHSE compliance.
• Submitting to and working in customer portals.
• Invoicing, purchase orders and data entry.

Who's the client?

As you may know, we (Optic Digital) are part of Optic Security Group (OSG).  We are OSG's technology talent and IT division and with that, we have the privilege of recruiting this opportunity for them. So, you know about Optic who are OSG? Let us tell you...

Optic Security Group is Australasia's most technically advanced converged Enterprise Security Risk Management Group, working with over 1000 customers in both Australia & New Zealand. We design and install security solutions for Government, Health & Aged Care, Educational, Industrial, leading Retail, and Commercial organisations, including major airports, hospitals, and defence.

Optic Security Group brings unparalleled resource capability, keeping people, assets, information, and infrastructure safe. We provide comprehensive IP networked and integrated commercial security systems, including but not limited to intrusion detection, access control, video surveillance, fire detection, and 24/7 monitoring. Within Optic, we have over 30 years of proven expertise in tailoring solutions to meet a wide array of customer needs. 

What you'll bring

• Enthusiastic attitude with a willingness to learn
• A strong work ethic, with a sense of pride in your level of output
• Strong computer skills - with strong skills across the MS Office Suite
• Prior customer service experience
• Some exposure to procurement
• Trustworthiness, accountability and a high attention to detail.
• Enjoys working in a collaborative, communal team environment.
• Possess a customer-centric focus, comfortable dealing with all levels.
• Technical aptitude to pick up the industry and role quickly.
• Current Australian Drivers Licence.

We welcome candidates from a variety of industries to apply (it's not essential to have service or security industry experience). What you will need, however, is to be well versed in communicating with external customers and suppliers, as well as internal departments.

The small print

This advert will run until and can only be submitted via Seek.

Please note, only applicants that are eligible to work in Australia and can make themselves available for interviews in Adelaide will be considered.

For any questions regarding the role, please get in touch with Emma