NDIS Support Coordinator

5 days ago

Sydney, New South Wales, Australia OSAN Ability Assist Full time $60,000 - $80,000 per year

About Us: 

We are a leading NDIS and Aged Care services provider committed to delivering high-quality, person-centred support. Our team is passionate about empowering individuals with disabilities to live fulfilling lives. We are seeking a dedicated and compassionate NDIS Support Coordinator to join our growing team.

Position Overview: 

As an NDIS Support Coordinator, you will assist participants in understanding and implementing their NDIS plans, connecting with service providers, and building capacity to manage their supports independently. You will play a key role in ensuring participants receive the right support at the right time, while maintaining compliance with NDIS guidelines.

Key Responsibilities:

  • Support Coordination: Help participants understand their NDIS plans and connect with appropriate services and supports.

  • Capacity Building: Empower participants to manage their own supports and make informed decisions.

  • Service Engagement: Liaise with service providers, community organisations, and government agencies to coordinate supports.

  • Plan Implementation: Monitor progress and ensure services are delivered in line with participant goals.

  • Documentation & Reporting: Maintain accurate records and prepare reports in accordance with NDIS requirements.

  • Crisis Support: Assist participants in navigating complex or crisis situations and develop risk management strategies.

  • Compliance & Quality Assurance: Ensure all coordination activities meet NDIS standards and internal policies.

What We're Looking For:

  • Education: Relevant qualification in disability, social work, psychology, human services, or related field.

  • Experience: Minimum of 2 years in support coordination or case management within the NDIS or community services sector.

  • Skills: Excellent communication, problem-solving, and organisational skills. Ability to work independently and collaboratively. Familiarity with NDIS systems and portals.

  • Attributes: Empathetic, proactive, and committed to person-centred practice. Strong attention to detail and ability to manage multiple priorities.

Preferred Qualifications:

  • Experience working with participants with complex needs.

  • Knowledge of NDIS legislation and operational guidelines.

  • Experience using client management systems (e.g., VisualCare, Shiftcare).

  • Strong stakeholder engagement and advocacy skills.

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