NDIS Support Coordinator Level 1

It's time to make a move

If you're an independent Support Coordinator who's ready to leave behind the uncertainty of self-employment and join a supportive, well established supportive team, we'd love to chat. This is an excellent opportunity to enjoy the stability, resources and team collaboration that come with working for a registered NDIS provider, while continuing to deliver meaningful outcomes for your participants. We can also support you in transferring your existing caseload across smoothly.

About Us

Plan and Grow is a registered NDIS service provider committed to delivering high-quality, person-centred support. We put participants at the heart of everything we do, empowering individuals with disability, children and young people to thrive across all areas of life. Our strengths-based approach promotes independence, dignity, and respect while supporting participants to achieve their goals.

We are currently seeking an experienced, passionate, and skilled Support Coordinator to join our dynamic team. Our head office is based in WA. You will be able to work fully remote from Sydney and the Greater areas.

In this role, you'll:

• Support NDIS participants with complex needs to build capacity and make informed choices about their plan implementation.
• Collaborate with our NDIS service coordinators, allied health professionals, and key stakeholders to design and maintain tailored supports.
• Be part of a team that values collaboration, professional growth, and a shared commitment to participant wellbeing.

If you're ready for a role that offers security, structure, and a sense of belonging, while still giving you the autonomy to make a difference — Plan and Grow could be the perfect fit.

Key Responsibilities

As a Support Coordinator, your responsibilities will include, but are not limited to:

• Building and maintaining strong, collaborative relationships with participants, families, service providers, and stakeholders.

• Supporting participants across the six key domains of NDIS Support Coordination:

• Communication – ensuring accessible and effective communication strategies are in place, tailored to each individual's needs and preferences.

• Social Interaction – encouraging and facilitating social engagement and community participation.
• Learning – supporting access to education, skill development, and lifelong learning opportunities.
• Mobility – coordinating transport and mobility supports to enhance independence and access to services.
• Self-Care – ensuring support is in place for personal care, hygiene, health, and wellbeing.
• Self-Management – empowering participants to understand and manage their own NDIS plans, goals, and support networks.
• Assisting participants to build their capacity to make informed choices and coordinate their own supports where possible.
• Regularly reviewing and updating participant documentation to ensure alignment with not only their evolving goals and needs; but also with the Practice Alerts issued by the NDIS.
• Overseeing the implementation and monitoring of NDIS plans with a person-centred, strengths-based approach.
• Promoting and embedding continuous quality improvement across all service delivery areas.
• Attending events such as expos, networking events, training sessions to build a strong portfolio and assisting the organisation in developing a strong portfolio of participants.

What We're Looking For

• Minimum 2 years' experience as a Support Coordinator.
• Deep understanding of NDIS Practice Standards, restrictive practices, and behaviour support.
• Experience with complex case management, and service coordination.
• Strong leadership, interpersonal, and communication skills.
• Proficient in managing compliance, documentation, incident reporting, and care planning.
• Confident in using PRODA and other platforms such as BrevityCare, MYP, ShiftCare and others and high-level admin capabilities.

Essential Requirements

• Certificate IV in Community Services (or working towards).
• Current Working with Children Check (WWCC).
• NDIS Worker Screening Check and valid Driver's Licence (State-based)

• Completion of the following:

• NDIS Worker Orientation Module – Quality, Safety and You

• Supporting Effective Communication Module
• New Worker NDIS Induction

On Successful Appointment

You will be supported to complete:

• Trauma-Informed Practice & Incident Management Training
• Medication & Infection Control Training
• Mandatory Reporting (Child Sexual Abuse)
• Cultural Awareness & Professional Boundaries Training

Why Join Us?

• Meaningful, purpose-driven work
• Collaborative team environment
• Ongoing training and development
• Opportunities to grow in a values-led organisation
• Salary sacrifice benefits, flexible working hours with up to two days working from home per week if based in Western Australia, fully remote for other States.

How to Apply

Click "Apply" to submit your CV and a tailored cover letter detailing your experience and passion for NDIS coordination. Please include two professional referees.

For more information, contact Jade at 

Plan and Grow acknowledge the Traditional Custodians of the land on which we work and live. We pay our respects to Elders past, present, and emerging, and support the continuation of cultural practices of Aboriginal and Torres Strait Islander peoples. We are committed to 'Closing the Gap' and providing equal employment opportunities to Aboriginal and Torres Strait Islander peoples.