Claims and Investigations Officer

• Permanent Full Time | 9 day fortnight
• $79,563pa + 12% super (level 3)
  
  Great news - EBA6 currently is underway, with a proposed increase of 5% effective 1 July 2025
• 72.5 hour fortnight
• Hybrid, flexible working environment, including some work from home days.
• Location: Caboolture Depot

Join City of Moreton Bay as a Claims and Investigations Officer, and help provide efficient and effective services for our diverse communities.

This newly created role will join our team and manage the end-to-end claims and assessment process for all minor Third Party Property and Personal Injury Claims, as well as Motor Vehicle Accident Claims across Council. You'll be responsible for:

• Liaising with Council's insurance providers and key internal stakeholders to ensure claims are settled appropriately.
• Undertaking investigations and compiling information to be provided to the insurer.
• Managing Right to Information (RTI) responses for the department, in collaboration with our Legal Services team.
• Overseeing Motor Vehicle Infringement Notices – contacting the responsible team member and liaising with TMR to assign appropriately.
• Responding to customer requests requiring further action, including triaging and allocating to the relevant areas.
• Managing repair requests through internal and external providers – investigating damage, identifying third parties and initiating financial recovery actions.

Click here for Position Description

About you

We're looking for someone with exceptional attention to detail and a solid understanding of claims management practices, ideally in Third Party Property and Personal Injury, and Motor Vehicle Accident Claims.

You'll bring strong investigative and problem-solving skills, along with the ability to maintain confidentiality in sensitive matters.

As a natural communicator, you'll be confident in building quality working relationships with a variety of stakeholders and negotiating outcomes within tight deadlines.

Why City of Moreton Bay?

What you do with your life matters. It's the same with your career.

We're the third-largest council in Australia and one of the fastest-growing areas. As Australia's newest city, we're building something that's never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we're focused on the vital work we do today. But we're also focused on the future. On what can be – for our city, our Council and your career.

Here's what you'll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we're building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that's never been done before.
• Shape it. You'll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it's yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don't live here, you'll still find pride and connection in so many ways with our successful, resilient team.

You'll also enjoy a range of other benefits:

• Find a better work-life balance with a nine-day (72.5-hour) fortnight, plus a hybrid, flexible working environment with some work-from-home days.
• Advance your skills and career through our Study, Training And Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service, and Mates in Construction program.
• Our Caboolture Depot has free local parking on site making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role.  You will also have the option to add a cover letter should you wish.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

To obtain further details please contact our Careers team at

For more information about City of Moreton Bay and to stay across what's happening in our city, follow us on LinkedIn.

Your Future City.See it. Shape it. Live It.City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to our Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Applications close Monday 25 August 2025