Claims And Investigations Expert
1 day ago
We are seeking a skilled Claims and Investigations Officer to join our team at Buscojobs. This newly created role will manage the end-to-end claims and assessment process for all minor Third Party Property and Personal Injury Claims, as well as Motor Vehicle Accident Claims across Council.
Key Responsibilities- Liaising with insurance providers and internal stakeholders to ensure claims are settled appropriately.
- Undertaking investigations and compiling information to be provided to the insurer.
- Managing Right to Information (RTI) responses for the department, in collaboration with our Legal Services team.
- Overseeing Motor Vehicle Infringement Notices – contacting the responsible team member and liaising with TMR to assign appropriately.
- Responding to customer requests requiring further action, including triaging and allocating to the relevant areas.
- Managing repair requests through internal and external providers – investigating damage, identifying third parties and initiating financial recovery actions.
We are looking for someone with exceptional attention to detail and a solid understanding of claims management practices, ideally in Third Party Property and Personal Injury, and Motor Vehicle Accident Claims.
You will bring strong investigative and problem-solving skills, along with the ability to maintain confidentiality in sensitive matters.
As a natural communicator, you will be confident in building quality working relationships with a variety of stakeholders and negotiating outcomes within tight deadlines.
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