Member Service Officer

7 days ago

Newcastle Maitland Hunter, Australia The Mutual Bank Full time $60,000 - $80,000 per year

About the Role

As a Member Service Officer, you'll be the first point of contact for our Members, providing friendly, professional, and knowledgeable support. You'll help Members meet their financial goals and everyday banking needs, ensuring every interaction reflects our core values of Integrity, Respect, and Care.

Flexibility to work across our Maitland, East Maitland and Rutherford Branches is required.

About You

To be considered for this role, we are looking for:

  • Experience in face-to-face customer service and banking is highly valued; retail or hospitality backgrounds will also be considered.
  • High volume cash handling skills, with the ability to complete end of day balancing.
  • Ability to learn products and services and confidently recommend them based on customer needs.
  • Experience of working in line with policies and procedures.
  • Good computer skills and able to navigate systems with ease.
  • You thrive in a dynamic team setting but are self-driven and enjoy a fast paced and changing environment.
  • A valid driver's licence to travel between Branches.
  • Tier II certification is preferred.

This is a full-time opportunity; workdays and hours are Monday to Friday 8:45am to 5:15pm, and minimum two Saturday shifts a month, 8:45am to 12:15pm

Why Join Us?

Flexible Leave: You'll have access to extra leave days beyond your annual leave, with the option to purchase additional leave.

Health and Wellbeing: We support your wellbeing through reimbursements for fitness and wellness activities, annual flu vaccinations, and free counselling sessions.

Learning and Development: You'll have opportunities to grow your career through tailored learning and development.

Reward and Recognition: Outstanding contributions are recognised through a generous reward program.

Community: You'll also receive two days of volunteer leave to support a community organisation of your choice and can take part in community events we sponsor.

How to apply

If you are ready to make a positive impact and be a part of a team that values community and customer relationships, we would love to hear from you

To apply we encourage you to submit your application as soon as practicable. Applications close on 4 October 2025however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

Applicants will be required to participate in relevant background checks.

For more information, feel free to contact Kate Hall, People and Culture Specialist on

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