Permanent Customer Service Agent

4 days ago

Sydney, New South Wales, Australia Luxaviation Full time $60,000 - $80,000 per year

Luxaviation delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues.

We are currently seeking a Permanent Customer Service Agent to join our ExecuJet FBO team based at Sydney Airport, working 38 hours per week on a morning/afternoon roster.

Corporate aviation is a service-focused, demanding yet ultimately rewarding sector of the aviation industry. As a Customer Service Agent in a luxury aviation service company, your role will extend further than most; from meeting and greeting VIP clients, journey administration and food and beverage service; through to duties on the tarmac. Our customers expect the very best; and at ExecuJet, no two days in the office are ever the same.

Key responsibilities

The successful candidate will be required to deliver a range of passenger, client and crew services, including:

  • Initial client welcome, managing visit enquiries and providing executive lounge service.
  • Flight administration, including set-up and billing.
  • Meeting room and bathroom facility management and refreshment.
  • Passenger and crew escort to / from aircraft and lounge.
  • Passenger and crew escort through T1 International Terminal.
  • Driving crew and passengers both airside and landside.
  • Assisting aircraft crew with requests pre and post flight.
  • Coordinating third-party suppliers, e.g. organising catering, hotel and limousine bookings and ensuring these arrive on time for aircraft arrival or departure.
  • Maintaining and cleaning of the premises, including company vehicles and ramp equipment.

As the premium provider of corporate aviation services, ExecuJet takes the privacy and security of all passengers, crew and aircraft very seriously. Respecting the privacy of every passenger and customer is paramount to the success of the industry. An ExecuJet Customer Service Agent is trusted with ensuring the information they obtain is not shared outside of the closed user group of the ExecuJet community. 

Key selection criteria:

  • Demonstrated ability to deliver luxury service experience - prior aviation-related customer service provision would be highly regarded.
  • Australian citizenship or permanent residency is essential.
  • Applicants must hold an unrestricted Australian Drivers Licence and will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

The following skills and capabilities are required to fulfil the duties of this role:

  • Strong coordination and organisational skills with excellent computer literacy.
  • Able to work within a fast-paced, dynamic environment to meet critical deadlines.
  • Excellent attention to detail.
  • Proactive, reliable and highly motivated.
  • Able to work successfully both independently and as part of a team.
  • Excellent communication skills - fluent in spoken and written English
  • Physically fit with the ability to lift up to 20kg.
  • Immaculate personal presentation.
  • Must be willing to work in all weather conditions.

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