Manager Customer Engagement

13 hours ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Manager Customer Engagement, Ongoing, Sydney**

The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running, who can work autonomously and as part of a team.
- Fantastic ongoing opportunity
- Based form Sydney CBD
- Clerk Grade 11/12: Salary range: $134,411 - 155,445 + super, appropriate to experience
- Genuinely flexible working arrangements

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW

**Your responsibilities will include**:

- Lead, motivate and develop your team while maintaining a great employee experience.
- Work with the customer and business to ensure service levels are met.
- Provide thought leadership on ICT issues.
- Work enthusiastically with suppliers to deliver solutions.
- Understand and effectively communicate the customer impacts of proposed ICT changes.
- Coordinate customer activities for ICT needs.
- Develop strong relationships with customer representatives across multiple business units within DCS.

**About you**:

- You have the ability to establish strong relationships with stakeholders and have advanced negotiation skills.
- Have a broad understanding of customer needs and ICT processes.
- Are a tenacious influencer.
- Can think outside of the box to solve complex problems.
- Are passionate about assisting the business to initiate projects and develop robust business cases.
- Can provide strategic and tactical outcomes as appropriate.
- A leader who will engage their team while maintaining a great customer and employee experience.

***If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation

**Closing Date: Friday 3rd March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Manager, Aboriginal Customer Engagement

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Aboriginal Customer Engagement & Policy (Aboriginal)** **Grade 11/12, Ongoing** **Location:Sydney** **About this role** Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the...

  • Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Hays Full time

    Customer Engagement Manager | Luxury Beauty/FragranceLocation: Sydney CBD with 2 days WFHSalary: $140k - $150k + super12-month contract - ASAP start dateYour new companyA fantastic opportunity for a Customer Engagement Manager to join a global luxury beauty organisation on a 12-month contract. This opportunity blends strategy, creativity, and performance;...

  • Advisor, Stakeholder Engagement

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Puig Full time

    We're looking for a strategic and customer-focusedMedia & Communications Leadto join ourPrestige & Niche Division (ANZ)on a12-month maternity leave cover contract. Reporting to the Marketing Director, you'll play a pivotal role in driving brand growth by leading integrated media and communications strategies that put the customer at the heart of every...

  • Project Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer - Communications & Stakeholder Engagement** **Clerk Grade**:9/10 **Annual Salary Range**:$129,464 - $142,665 + superannuation **Employment Type**:Temporary (until March 2027), Full-time **Location**:McKell - Haymarket, Sydney / Hybrid - Exciting opportunity in Brand, Advertising and Engagement at the Department of Customer Service -...

  • Customer Engagement Manager

    2 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Mirvac (not for Hatch)** Hatch is supporting Mirvac to find a great Customer Engagement Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Mirvac. **About the role at...

  • Head of Customer Engagement

    2 weeks ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia LexisNexis Full time

    About the BusinessAt LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.About the Role:We're looking for a...

  • Customer Engagement Specialist

    9 hours ago

    Sydney, New South Wales, Australia RELX Full time $90,000 - $120,000 per year

    About the BusinessAt LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.About the Role:We're looking for a...

  • Strategic Customer Engagements

    4 days ago

    Sydney, Australia AWS Australia Pty Ltd Full time

    12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure - 12+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and...