Roster Support Officer Supervisor

**About the role

Fixed term temporary full time opportunity to lead teams that sit under the myHR Business Support Services to deliver operational and tactical advice and support to clients in alignment with the Metro North Health People and Culture vision and its underpinning strategies. Provide direction and leadership to the Roster Support Office, overseeing the tasks and responsibilities of the RSO Team Leaders and the Roster Support Officers within a client-focused multi-disciplinary environment.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Manage recruitment, orientation, training, and ongoing supervision of team members, using contemporary human resource management practices with particular reference to developing and enhancing staff competencies and experiences to support operational efficiency.

Plan and facilitate team meetings to ensure team members are kept up to date with all aspects of the role including changes to WFM and myHR.

Manage escalated feedback and complaints in line with Metro North values, addressing any client incivility through effective communication and interpersonal skills and de-escalation techniques

Support the implementation of continuous process improvement activities within myHR and the WFM Rostering Solution.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas

Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

Flexible working arrangements and competitive salary rates with annual incremental increases

Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.**