Virtual Field Service Engineer

2 days ago

Sydney, New South Wales, Australia Getinge Australia Pty Ltd Full time $80,000 - $120,000 per year

About us

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Sydney, Melbourne or Brisbane, we are seeking a Technical Service Support Specialist (Virtual Field service engineer) to join our Service Team as a result of an internal promotion and team expansion. This hybrid role focuses on delivering high-quality technical support for Getinge products and solutions. Working closely with Field Service Engineers, project teams, and customer stakeholders, you will play a critical role in ensuring issues are resolved quickly, documentation is accurate, and stakeholders receive a seamless support experience.

About the role:

  • Provide first-line technical support via phone, email, chat, and remote access tools.
  • Diagnose and resolve hardware, software, and connectivity issues, escalating as needed.
  • Assist with spare parts inquiries, technical reviews, and component availability.
  • Support Field Service Engineers and customer teams through effective virtual collaboration.
  • Document cases accurately in line with Getinge's Document Practices.
  • Contribute to product launches, technical forums, and continuous improvement initiatives.
  • Promote adoption of Getinge's digital platforms to improve service efficiency.
  • Ensure compliance with quality, safety, and IT policies at all times.

About you:

  • An electrical license (essential).
  • Proven technical support or help desk experience, ideally in medical devices, healthcare, or related industries.
  • Strong technical troubleshooting skills, including basic networking knowledge.
  • Excellent verbal and written communication, with the ability to explain technical concepts to non-technical audiences.
  • High-level customer service skills, with patience, professionalism, and conflict resolution ability.
  • Proficiency with systems such as ServiceNow, Salesforce, Microsoft 365, SAP and other digital platforms.
  • A collaborative mindset, strong documentation skills, and the ability to work effectively in a remote team.

What's in it for you:

  • Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
  • Ongoing development - Help you be the best you can be by investing in your professional development
  • To be part of a fantastic team culture – let's celebrate your successes
  • To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network
  • Career growth – global & local opportunities
  • Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.

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