Motor Claims Consultant

4 days ago

Fortitude Valley, Queensland, Australia Youi Full time $60,000 - $90,000 per year

As a part of our Claims team, your role is central to Youi's reputation and relationships. You play a crucial part in end-to-end service delivery of motor claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

About The Role

  • Onsite and full-time, working Monday to Friday at our Ann Street office
  • Induction training, required for the first 3 weeks, conducted at our Chermside office
  • Manage your own portfolio of motor claims
  • Help our customers in their time of need by processing their claims from start to finish
  • Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
  • Be a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim

About You

  • Familiarity with case or portfolio management is highly regarded
  • Exceptional attention to detail, with experience in administration a bonus
  • Great communication skills to effectively present and articulate information
  • Skilled at multitasking and thrives in a busy environment
  • Strong problem-solving skills and sound decision-making capabilities

Don't tick every box? No worries

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

Why Youi?

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

Perks and Benefits

  • Great work/life balance with set start/finish times
  • 22 days of annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • An award-winning reward and recognition program
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Free skin checks, flu jabs, and wealth mastery sessions
  • End of trip facilities
  • Casual dress code

Ready?

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story.

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